Genesys India

07/03/2026

Genesys India is hiring!

We’re hosting an exclusive Job Fair on Saturday, March 14, 2026, focused on hiring passionate IT and Engineering professionals across multiple exciting roles.

Whether your expertise is in , infrastructure, software, platforms, or enterprise systems, we welcome diverse talent ready to innovate, collaborate, and make an impact.

Open Roles Include:
• Operations Reliability Engineer – Cloud Infrastructure
• Operations Reliability Engineer – IAM
• Senior Operations Reliability Engineer – Microsoft 365 & Enterprise Tools
• Principal Cloud Network Engineer (AWS, SD-WAN)
• Senior Operations Reliability Engineer – Messaging Platforms (Microsoft Exchange)
• Senior Operations Reliability Engineer – Network
• Staff and Senior IT Engineers – Identity and Access Management
• Staff ServiceNow Engineers (CAD, CSA)
• Senior Windows Systems Administrator
• Staff Platform Engineer – Enterprise Collaboration & Tools
• Business Systems Analyst

Explore senior- and staff-level career growth paths and accelerate your journey with a global leader in AI-powered Experience Orchestration.

If you’re considering your next move in tech, this is your opportunity to connect with our team and discover what’s possible at Genesys.

Know someone exploring new opportunities? Spread the word within your network.

Explore what’s next. Build what’s future-ready. Grow with Genesys.

Apply now: https://gsys.cx/4rdzsM0

13/02/2026

Ready to take the next step in your career? Genesys India is hiring!

Join a team that’s shaping the future of customer experience and discover opportunities where your skills can grow and thrive.

Check out our latest openings: https://gsys.cx/4rdzsM0

31/10/2024

Genesys has been named a Leader in the 2024 Gartner®️ Magic Quadrant™️ for CCaaS for the 𝟭𝟬𝗧𝗛 𝗦𝗧𝗥𝗔𝗜𝗚𝗛𝗧 𝗬𝗘𝗔𝗥 – and is positioned highest for ex*****on 💪

“We believe this consistent recognition from Gartner reflects our commitment to enabling diverse organizations to accelerate cloud evolution and drive key outcomes with AI." 💬 Olivier Jouve, Chief Product Officer, Genesys

See why Genesys was positioned as a Leader: https://gsys.cx/3YkK5PS

10/10/2024

NEWS: Partnership Alert 🤝 🎉

Genesys and Vi Business (the enterprise arm of the leading telecom operator Vodafone Idea (Vi)) have announced a partnership to bring next-gen cloud contact center as a service (CCaaS) solutions across India. This collaboration will provide Indian businesses with advanced customer engagement solutions to transform their contact centre operations and deliver the seamless, flexible, digital-first experiences demanded by today’s customers.

Read more about the partnership announcement here: https://gsys.cx/3YgYZI6

02/10/2024

Genesys obtained a Unified License for Virtual Network Operators (ULVNO) from the India Department of Telecommunications (DOT) 🎉
“We believe the UL VNO license will better position Genesys to assist a greater number of customers in India with faster cloud deployments, cost-effective solutions, and access to a wider ecosystem of local partners and innovations — all within a framework that meets India’s telecommunications regulatory requirements", Gwilym Funnell, Senior Vice President, APAC, Genesys.

https://gsys.cx/3ZIPVNx

The license will also enable Genesys to serve more customers across key sectors such as healthcare, financial services industry (FSI), retail, and e-commerce.

30/05/2023

The Frost & Sullivan Frost Radar™ 2023 Asia-Pacific report ranks Genesys as a leader in CCaaS for the second consecutive year 🎉🎉

See why Genesys is named #1 in growth and innovation: https://gsys.cx/3AJ1PJp

Frost Radar™: Cloud Contact Centre Services in Asia-Pacific, 2023

10/05/2023

Genesys has been recognised as a Growth and Innovation leader on the Frost Radar™ 🎉🎉 .
Get the full report: https://gsys.cx/3AJ1PJp

Frost Radar™: Cloud Contact Centre Services in Asia-Pacific, 2023

03/05/2023

The Frost & Sullivan Frost Radar™ 2023 Asia-Pacific report ranks Genesys as a leader in CCaaS for the second consecutive year 🎉🎉 . Our commitment to delivering Experience as a Service® with myriad customer use cases to improve CX and EX helped secure our position as a leader.

See why Genesys is named #1 in growth and innovation: https://gsys.cx/3AJ1PJp

Frost Radar™: Cloud Contact Centre Services in Asia-Pacific, 2023

08/08/2022

“In the experience economy, building trust and loyalty requires organizations to transform into engagement powerhouses so they deliver effortless, connected experiences across all the channels consumers use today,” said ML Maco, Genesys EVP, Global Sales and Field Operations.

“Our partnership with Tata Communications is grounded in our shared vision to enable global enterprises with cloud-first and -enabled solutions that allow them to orchestrate people-centered customer and employee experiences at scale.”

Read more about how the enhanced the InstaCC™ platform will further transform customer engagement for enterprise: https://gsys.cx/3P8BObo

Partners with Genesys® to further transform customer engagement

06/10/2021

We're honored to be named as part of Great Place To Work Institute - India Top 100 Large Best Workplaces for Women in India for 2021.

This recognition reflects our values that foster equity and equality for all.

Find your place at Genesys.

💼 https://gsys.cx/3uJSIEx

06/10/2021

Stephen Hamill, MD & VP, ASEAN & South Asia and Raja Lakshmipathy, MD, India and SAARC share their insights on Experience as a Service and why Empathy matters now more than ever on the TECH THAT! podcast.

Listen to them to find out why Genesys is best positioned to help businesses deliver great customer experience outcomes.

📻

Businesses are focusing more on creating empathetic experiences for consumers. And they are doing this across digital interactions like web chat, messaging, and chatbots. Stephen Hamill andRaja Lakshm