STA Technologies

25/08/2022

💡 New article: create Service Requests for any SAP business request

👉 Example: Extending a Material to a Plant

👍 Our ITSM Connector for SAP can:

✅ Fully automate the process of creating ServiceNow Service Requests directly from SAP
✅ Automatically route and categorize the Service Requests
✅ Use templates for SAP error messages so end users can create Service Requests in a very convenient way
✅ Help you to get most out of your ServiceNow platform and inrease its adoption by utilizing your Service Catalog

Intro My last article was about creating Service Requests related to SAP authorization requests. These make up a big portion of requests and the rest are usually related to business.

03/08/2022

💡 New article out! Let your SAP users create Service Requests from SAP to request additional authorizations.

👀 Check out how the ITSM Connector for SAP can:

✅ Fully automate the process of requesting SAP authorizations
✅ Help SAP end users to submit the relevant Service Request
✅ Help the service desk by routing and categorizing the tickets automatically
✅ Help the SAP security team by attaching the SU53 authorization report so they will know exactly which authorizations to provide.

28/06/2022

🥳 Second article about our SAINT/SPAM automation tool: advanced features

🤖 Automate the following basis tasks:
✅ import SSL certificates
✅ create RFC destinations
✅ activate SICF services
✅ import transports

👍 Advanced features
✅ test mode for SAINT/SPAM automation
✅ full logging

Recap The previous article provided an overview of an upcoming product of STA Consulting Kft., that allows you to install, update and uninstall SAP and 3rd party add-on components (OCS packages) in an automated way.

17/05/2022

📢 The third article is out!

❓ Do you use both SAP and ServiceNow systems?
👉 If yes, this is a must-read!

Recap In the first post of my newsletter, I’ve shown you a standard tool called Fiori App Support which helps you troubleshooting Fiori issues. The second article was about how we have enhanced the standard solution with extra features and functions.

10/05/2022

2️⃣ Second post in my newsletter series

💡Add extra features to the standard Fiori App Support plugin

The standard functionality As explained in my previous article, the standard App Support Fiori plugin has a nice set of functionalities. It allows you to display useful information for troubleshooting Fiori errors and download everything in a structured Excel workbook, so you can save and send it to

05/05/2022

📢 First post in our new newsletter series

💡How to simplify S/4HANA Fiori App support for free

19/04/2022

📢 Upcoming webinar: learn how to integrate S/4HANA and ServiceNow to achieve great benefits related to SAP incident management.

Register now: https://us02web.zoom.us/webinar/register/3016498435339/WN_L8z9Kx0nRjKIVYcJp5sAyQ

The implementation of S/4HANA has two phases that require a robust incident management process: the pre-implementation testing phase and the post-go-live hypercare phase. Having a proper ticket management solution is crucial for the project's success. Learn how you can support your S/4HANA rollout b...

09/11/2020

📢Next webinar: SAP + ServiceNow ITSM integration

📅2020.11.24 🕙10:00 CET

✔Reduce SAP incident resolution time by 28%
✔Let your SAP users create ServiceNow incidents directly from SAP GUI and Fiori Apps
✔Embed ServiceNow Knowledge Base search into SAP
✔Manage duplicate incidents effectively
✔Solution Manager Alerting integration

Register here: https://us02web.zoom.us/webinar/register/2716049118375/WN_taZQTh71SdeEPQDXOR-xsg

07/05/2020

S/4HANA ➕ Fiori ➕ ServiceNow 👉 ❤

✔Easy creation of ServiceNow incidents from SAP Fiori Apps

📷 Screenshots attached
🛠 Fiori and SAP system/user/technical details added
⚡ Automatic routing and categorization (Assignment Group, Configuration Item etc.)

Simple solution using two components:

🥇 Certified SAP add-on
🥇 Certified ServiceNow app

https://www.linkedin.com/feed/update/urn:li:ugcPost:6664154512409796608/

P.S.: works with SAP ECC too.

S/4HANA ➕ Fiori ➕ ServiceNow 👉 ❤ ✔Easy creation of ServiceNow incidents from SAP Fiori Apps 📷 Screenshots attached 🛠 Fiori and SAP system/user/technical...

07/10/2019

Free webinar: SAP + ServiceNow integration

Register now!

October 7, 2019: Tamás Holics posted an article on LinkedIn

05/09/2019

🎁 Upcoming free webinar: Integrating SAP and ServiceNow systems

Learn how to cut SAP incident resolution time by 28%!

📅 Date: 24th of September, 08:00 UTC

Learn how to simplify and enhance your SAP support processes to achieve the following benefits: - 28% decrease in average ticket resolution time - 12% decrease in tickets with SLA breach - 91% decrease in transfer of incidents between support groups The details? - Let your SAP end users create Servi...

13/06/2019

Upcoming webinar: Integration of SAP and ServiceNow incident management: 2019.06.25 - 9:00 GMT

Register here: https://app.livestorm.co/sta-consulting-kft/integration-of-sap-and-servicenow-systems

Learn how to simplify and enhance your SAP support processes to achieve the following benefits:

- Let your SAP end users create ServiceNow incidents directly from the SAP GUI
- Display relevant ServiceNow Knowledge Base articles in SAP GUI
- Automate SAP data collection (attach technical and business context)
- Route incidents to the relevant assignment group based on SAP transaction or module
- Reduce ticket resolution time
- Eliminate duplicate incidents

Learn how to simplify and enhance your SAP support processes to achieve the following benefits: Let your SAP end users create ServiceNow incidents directly from the SAP GUI Display relevant Service...