06/03/2023
MAPTEC IT, we are looking for 2nd Line I.T. engineer with 3-5 years of experience past them my way. [email protected] or [email protected].
Summary of the Position:
MAPTEC IT is a dynamic, Managed Service and Cyber Security Provider. Growing strength to strength since 2017. We are looking for I.T. Engineer looking to grow with us as we increase our client portfolio. Its opportunity for the selected candidate to work from 1st to 3rd line roles and explore other areas of I.T. from Cyber Security, to VoIP, to I.T. Recycling to social media etc. MAPTEC IT, loves to provide personal service to our clients and strive to improving positive work environment for all our employees.
Benefits:
• 20 to 24 Days holidays + (8 or 10 Bank Holidays) so total vary dependent on specific year and festivals. Experience and Peformance. (32 - 34 including Bank Holiday)
• Bonus holiday bonuses for performance and years of service
• Company Uniform Provided.
• Company Work Phone Provided.
• Company Laptop Provided.
• On-site Computer, Web-cam and Company Telephone and Headset will be Provided.
• Yearly Salary Review.
• All Expenses (Travel, Parking Tickets) made for MAPTEC IT will be reimbursed.
• Yearly free Eye Test and Free Prescriptions Spectacles.
• Monthly Company Lunches.
• Employee Year Perks.
• Employee Month Benefits.
Essential Skills and Experience:
• A car, insurance, and Full U.K. Driving licence.
• Minimum of 3-6 Years’ experience.
• Reliable, good time keeping and highly organised.
• On-site visits to clients.
• Diagnose and resolve technical issues.
• Provide desktop and server support.
• Setting up and configuring new laptops and desktops.
• Install authorised software to laptops and desktops.
• Install and maintain anti-virus in all desktops and laptops.
• Fault-finding to laptops, desktops, and core servers.
Responsibilities:
• Discipline to be on time in the office or to our value clients.
• Enthusiastic about providing telephone and remote user support including VIP support.
• Telephone support for hardware and device issues.
• Resolving I.T. helpdesk tickets.
• Must have excellent end user support skills and telephone manner.
• A desire to do things correctly and a strong eye for detail and documentation
• Report faults and maintaining logs on servers, desktops, and laptops.
• Maintain exchange server mailbox, including archiving mailboxes.
• Set up new users and disable/redirect expired accounts.
• Collaborate with Third party vendors to diagnose, reproduce, and resolve technical problems.
• Set-up and configure desktops, laptops, printers, IP and landlines phones, VPN accounts and other network related devices.
• Microsoft/Office 365 and Active Directory administration skills.
• Microsoft Azure Cloud, Active Directory.
• Microsoft Intune and Microsoft Autopilot
• Microsoft SharePoint
• Acronis Backup
• Datto Backup
• TeamViewer and Screen connect use.
Personal Qualities:
• Keen to learn more and move up a skill set, passionate about IT.
• Positive can-do attitude.
• Trustworthy
• Honest
Job Types: Full-time, Permanent
Salary: £23,000.00-£28,000.00 per year
Benefits:
• Additional leave
• Referral program
Schedule:
• 8-hour shift
• Monday to Friday – 08:45 hrs to 17:15 hrs or 09:00 hrs to 17:30 hrs
• Overtime – Weekend work available
• 1 hour Lunch break
Supplemental pay types:
• Bonus scheme
• Commission pay
• Loyalty bonus
• Performance bonus
• Tips
• Yearly bonus
COVID-19 considerations: Gloves, Face mask and sanitisers provided by MAPTEC IT - MAPTEC Limited.
Application question(s):
• Must have a right to work in U.K.
• Must own your own car.
Education:
• GCSE or equivalent (required)
Experience:
• Customer service: 2 years (required)
• Driving Licence: 2 years (required)
• IT Support: 3 years (required)
Willingness to travel:
• 100% (required)
Work Location: Hybrid remote in HORNCHURCH
