19/03/2026
With BookingNinja we're constantly looking at the booking flow because we truly believe the booking experience is the start of your customers journey with you and we want to make it the best we possible can. Your customers being happy means you get more repeat customers, which in turn means you need us more, it's a symbiotic relationship!
We monitor all sorts of metrics but the two most important to us are how quickly your customers can book, and how happy they are with the booking process.
In the past 6 months we've nearly halved the amount of time it takes for an average booking to an industry low of 1 minute 40 seconds, and increased happiness levels to 4.72. Change is never easy, but we ensure any change we make has the direct impact of earning you more bookings and happier customers.