10/03/2020
Scam calls
Fraudsters can phone people and pretend to be from Halifax, the police, or other well-known companies. Scam calls can sound real and professional. But stop and think - is this call genuine?
What to look out for:
Unexpected calls - If you didn’t expect the call then it could be a scam. If you’re not sure, you can call back.
Pressure calls - Fraudsters want to hurry you into making a quick decision. They may also ask you to 'keep it quiet' and not tell anyone about the call. Don’t trust anyone who does this.
A need to transfer money - Scam calls can try to get you to transfer money for security purposes or to a safe/secure/holding account. Do not do this. Halifax would never ask you to move money to a ‘safe’ account.
Refunds - If a call offers you a refund it’s a scam. Halifax would never call you about a refund.
Test transactions - If a call asks you to do a test transaction then it’s a scam. Halifax would never ask you to do this.
Calls from the police - It’s very rare for the police or Scotland Yard to call. If they do call, they'll always follow up with a visit from an Officer with photo ID and a warrant number.
You’re asked to log on to your computer - A scam call may tell you there's something wrong with your computer or ask you to download something. They could pretend to be from your broadband provider or trusted software company. But if you didn't ask for this call, it's a scam.