In today's fast-moving world, the ongoing smooth communication with clients is essential for the success of any business. Nowadays, when potential clients come and go with smart phones in their pockets and, no matter what their sudden demand would be, in a few seconds receive huge number of proposals from businesses competing with each other, a passive website communicating only pre-edited informa
tion can no more be sufficient for achieving success. Clients usually have no time and mainly no inclination to read through the entire website to access the information of relevance for them. They want personalized answers tailored to their special and one-of-a-kind questions, moreover they need those immediately, even on weekends, or even late at night! Not receiving such information on your website they can easily pass over to websites of your competitors. A telephone number callable only during working hours or an off-line FAQ site on the company's website can no longer fit this competition. The Online Assistant is a professional 7-day/24-hour service perfectly suited to the requirements of your business. The Online Assistant operates as a complement to the right hand of your company. We realise that no two businesses are identical, so in the process of working with you we will teach our Assistants all the necessary information about your company as required for the work. As in the case of a traditional personal assistant who works in the waiting room of your office. If even the Online Assistant will not brew a coffee for you, but every other task expected from a traditional personal assistant will be perfectly done. Why is it worthwhile to work with an Online Assistant?
- The Online Assistant works and is at the disposal of you, your clients and website visitors, i.e. potential clients, 24 hours every day of the week.
- If your business has a 24-hour live customer service, this strengthens the confidence of your clients in your company. This is a client service of such a level that is characteristic for major market-leading companies only, so it gives you and your business serious prestige!
- Do you know that 4 out of 5 people immediately break the line and never leave a message when their call is received in Voice Mail? Have you thought how many clients were lost because they had called your office outside of business hours? These clients were calling you because they needed your service; figuratively speaking they were already reaching into their wallets to pay you. But then they ended up at your competitors. If you work with us, never more you will lose even a single client because he was unable to reach you!
- The majority of people are basically idle. They would much rather ask directly the information they are interested than mine it themselves from a large data set (or FAQ site).
- In many cases, clients may incur such individual questions to which no pre-written text may ever be an accurate answer. Our staff will do their best to find a solution to these questions under the guidance previously received from you. Of course, even with the best intentions it may happen, that there is a problem, an accurate answer to which may be given only by you. In this case, a much better solution is when our colleague, in a voice chat, asks for contact details of the client and offers a call back the next day.
- The Online Assistant service is cheaper by an order of magnitude, than the employment of a private personal assistant. A private personal assistant would cost a company at least 1800 pounds, while the service provided for this money will cover only 40 hours per week. The Online Assistant works 168 hours a week, and the basic rate is only £ 250 per month!
- By releasing you from such tasks as answering basic customer questions, making appointments, handling orders, handling payments over the telephone, we will save your time for those managerial tasks which focus on more efficient achievements in the development of your business. At the same time, freeing you of clients’ calls outside regular business hours will make your family really happy!
- We do not bind our clients to us by long-term contracts. You always pay only a monthly basic rate in advance and in the next month extend the contract only if willing to further use our service! We would like you to stay with is because you are satisfied and not because you are contractually obliged to this! How do we work?
- Our staff works in Hungary for your business. In the Internet age distance does not matter, so your customers will not notice anything. Your clients will dial British numbers and, naturally, the call charges will correspond to British domestic tariffs. The calls will be transmitted to our staff via the Internet. Of course, you can keep the existing, well-established phone number as we will be able to receive the calls arriving there as well.
- All our employees have excellent English language skills, they have University education as English teachers, or have previously lived and worked as office employees for many years in the UK. We offer highly competitive wage level in Hungary (nearly double of a school teacher's salary), so we have multiple applications to the positions we advertise. Due to this, for working with us, we can select candidates with the best language skills and the highest customer-friendly attitude. All this ensures the highest level of professional service we render to you!
- Your business reputation is of extreme importance to us. In all cases, our staff will be at the disposal of your clients in a friendly, patient and ready to assist manner.
- Our staff will welcome your clients in your company’s customized style previously agreed with you, as if they were your employees.
- Line congestions and long waiting time are excluded in our service. In addition to our colleagues in the shifts, 24 hours a day there is the staff on stand-by duty, working at home, who, if necessary, are ready to immediately jump in any time to ensure that the service always operates smoothly.
- Of course, you can any time contact the Online Assistant via phone!
- You may at any time, free of charge, check our work making a test call!
- Incoming calls are recorded, documented, so you can any time subsequently check the quality of our service and can receive exact information on the content of conversations between the Online Assistant and your clients.
- Our service is available as a voice chat via phone or as online support in a “chat box” version.
- According to your request, our system sends you, by email, daily or weekly statements of the number of incoming calls. Additional service: Private Personal Assistant! If you so wish, our company provides you a Private Personal Assistant on a permanent basis! This may make the working relationship between you and your Assistant even closer, while your permanent clients, business partners may become almost personally acquainted with your helper. Your Private Personal Assistant will be available for you 40 hours a week, and this will be you to decide when. When your Private Assistant’s working time is over, you will continue to be available for your customers, as our staff being on shift will continue to receive incoming calls ensuring 24-hour availability for your business, 365 days a year! Tell your friends about our service and get a discount! We believe that the best advertising is a recommendation by a satisfied client. Being a busy businessman, you obviously have a lot of acquaintances, who also manage businesses. Please, tell them about our service! If any company joins us by your recommendation, we give you a discount of £ 100 pounds in the first month and then monthly £ 50, on the monthly basic rate, as long as a partner that joined us with your help continues working with us! Of course, the discount can be used even many times! We hope you find our offer of interest! If you wish to use our service, or need any further information, please contact us by e-mail: [email protected] or phone: +44 7984647716!
