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Leisure-net Solutions

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Leisure-net Solutions

Leisure-net Solutions Active Insight are the leading provider of Customer Insight, Business Intelligence and Consul

28/10/2024

🚀 Exciting Opportunity Alert: Partnership Executive 🚀

Are you passionate about building partnerships that drive impact and fuel growth?

We’re looking for a talented, results-driven Partnership Executive to join our team! In this role, you’ll work across all areas of Active Insight including active-net, identifying new growth avenues and collaborating across teams to create high-value relationships that elevate our mission – connecting people through insight and creating memorable experiences.

With a starting salary of £32,000 + bonus, it is an incredibly exciting time to join our small, ambitious team - check out the JD here and for an informal chat, reach out to Julie Allen [email protected]

⭐ https://lnkd.in/efmAWMYy

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This link will take you to a page that’s not on LinkedIn

17/05/2024

Really pleased to have been able to support Sport and Recreation Alliance in collating the data for this research and insight.

Grassroots sport clubs are highly valued by people in local communities, new research reveals.

03/05/2024

✨ We have news…BIG news...NEW e-Focus V2 Release News! 🎇

This year, Active Insight celebrates 25 years of connecting people through insight and creating memorable experiences – our CX platforms, e-Focus are crucial in providing insight into member’s experiences to inform CX strategies and business decisions.

In collaboration with our Active Insight partners and partners at 4GLOBAL PLC, we have been working on rebuilding our CX platforms with a vision of bringing data to life. Listening to our partner feedback, we are thrilled to share that two of our platforms, Feedback Focus and NPS are now live in e-Focus V2.

This huge milestone marks the start of our full suite of CX platforms being released over the coming months including the much anticipated release of our new platform, Onboard. Our customer experience platforms support operators, support customers and members through each stage of their journey from acquisition through to cancellation.

To learn more about how our NEW user-friendly, intuitive, data rich platforms can help drive your customer experience forward, reach out to Julie Allen [email protected] for a CX strategy / data chat 💜

Stuart Chamberlain Chris Phillips Utku Toprakseven Sarah Gilvey Sarah Forster Nicoletta Dyble-Hall Mike Hill David Monkhouse FCIMSPA

12/03/2024

22/02/2024

People who exercise frequently would rather visit a gym/leisure centre for physio/treatment of a health ailment than attend a hospital. Data collated via our… | 10 comments on LinkedIn

31/10/2023

A response to Get active, from page 72, do you have a view?

HCM is the magazine and online community for decision-makers in the global health club, fitness and gym industry.

13/10/2023

Brilliant to hear from Jules at staconference23

20/09/2023

Our Top 5 Tips for movement on National Fitness Day!
At active-net, we're all about fostering a culture that prioritises the wellbeing of our amazing team. That's why, on this National Fitness Day, we're coming together for something special—a team virtual yoga session! 🧘‍♀️🧘‍♂️

Our top five top tips to incorporate more movement into your daily routine:

1. Set Regular Movement Alarms

2. Create a Dedicated Workspace

3. Use a Standing Desk or Adjustable Desk

4. Schedule Exercise Breaks

5. Make Walking Meetings a Habit

Bonus Tip Stay Hydrated!

So, whether it's a morning jog, a lunchtime yoga session, or an evening bike ride, let's prioritise movement and physical exercise to lead healthier, more balanced lives in the age of remote work! 💪

Join us in celebrating National Fitness Day and the importance of workplace wellbeing. Let's inspire each other to lead healthier, more balanced lives, both at work and beyond! Thanks for the initiative ukactive!

29/08/2023

Really useful insight from independent research

Why pay for a membership and not use it? A joint investigation by HCM and Active Insights explores a question that has never been answered, as Julie Allen reports

23/12/2022

Happy Christmas

05/11/2022

http://www.healthclubmanagement.co.uk/health-club-management-featured-supplier/Zoo-poo-and-other-ways-to-save-the-planet/350350

UK Active, CIMSPA, CLUK and Leisure Energy will be part of the keynote panel and break out sessions, sharing the activity of sector leaders to address the energy crisis we all face and share thoughts on supporting the drive to become Carbon Neutral.

01/11/2022

https://www.linkedin.com/posts/leisure-net_customerexperience-data-strategy-activity-6993136256675160064-5EuB?utm_source=share&utm_medium=member_android

24/10/2022

Mike got bumped last week!

Just heard is back today

⚠Tune in to Radio4 12.20pm today to hear Leisure-net Solutions Mike Hill discuss our latest research on Price Rise Sensitivity for members within public and private sectors and the impact energy rises and cost of living is having on the leisure sector.

To register for your free copy of the Price Rise Sensitivity Research, click here https://lnkd.in/eYnva2Mw

11/10/2022

“If I’d gone home…I wouldn’t have come back out” – sound familiar…yep, it’s that time of year where the nights are drawing in, the temperature begins to drop and heading out after a full day can be just that little bit harder for your members who are trying to establish a new routine

As the season changes and new obstacles appear to deter members from training, it is vital to focus on how to ensure your member commits to their next visit.

Here’s a few tips to ensure every interaction leads to a return visit:

 Talk to your members! Understand what their day looks like – listen for potential obstacles and be prepared to offer solutions to help keep your member on track
 Group exercise is a great tool for members to commit to attending
 Offer a quick programme review (if available) – reinvigorating your member’s plan will help to drive attendance. This doesn’t have to be a full review, just a slight change to keep your member challenged and engaged
 Encourage and acknowledge – welcome your members when you see them – a simple “hi, great to see you” goes along way
 As members leave, ask “when will you see them again?” Getting your member to say a date out loud will help them commit to attending when they said they will
 And of course….create an engaging environment where members want to be 😊

16/09/2022

I caught up with Leisure-net Solutions and active-net new Business Development Director yesterday - Julie Allen

So pleased with Julie's impact on the business so far.

Here is a small taste of what Julie is working on.

Have an active weekend

Julie shares the work she is doing with Leisure-net

09/09/2022

Address

Norwich
NR93DL

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Website

http://www.leisure-net.org/

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With nearly 60% of parents sending their children back to swimming lessons, are you ready? 🏊‍♀️ We can help you organise your swim school enquries on one easy platform. Find out more here: https://leisure-net.org/customer-insight/swim-focus/

We have had and continue to make changes to our services on a daily basis - how do your customers feel about this? What could you do to help more? 🗣️ Find out how we can help you achieve this: https://leisure-net.org/customer-insight/feedback-focus/

How do you respond to this question? Take it as an opportunity to understand and retain your customers with recovery-Focus! 🤝🏼 We have all the tools to make this a positive and productive exchange with your customers. Find out how here: https://leisure-net.org/customer-insight/recovery-focus/

Have you got a quiet moment? Fancy catching up with some key industry leaders? Check out our Experience Recovery Conversation playlist on our YouTube channel 📺 There are over 60+ clips for you to enjoy and learn from! You can find them here: https://www.youtube.com/playlist?list=PLbuSr6tlXNOpT0-RigDktkRc-1VGYTxFu

Has your business been affected by Coronavirus in some way?

Has your business been affected by Coronavirus in some way? . It seems like everyone knows someone who's business has experienced some sort of changes as a result of the current worldwide outbreak. . All of us at Leisure-net Solutions send our best wishes to those affected and pray everyone stays safe. . #mondaymotivation #mondaythoughts #mondaymorning #mondaymood #mondayvibes #coronavirus #coronavirusoutbreak

How do you keep your Members Happy? 😄

How do you keep your Members Happy? 😄 . If you could lose 3-5% LESS Members each month, would that make a difference to YOUR business at the end of the year? . If you think it would, it may be worth learning more about our insight services. Our tool recovery-Focus, is specifically designed to improve Customer Retention. . Email us on [email protected] fro more info or to schedule an online demo and conversation! . #wednesdaywisdom #wednesdaythoughts #wednesdayvibes #wednesdaymotivation #businesstips #businessgrowth #leisure

❔ QUESTION TIME ❓ How BIG is the largest Swimming Pool in the world? 🏊

❔ QUESTION TIME ❓ . How BIG is the largest Swimming Pool in the world? 🏊 . Clue: You'll need to answer in ACRES! . Swimming can have far-reaching benefits that go beyond the physical advantages. 🌊 . Swimming has significantly reduced the symptoms of anxiety or depression for 1.4 million adults in Britain. Almost half a million British adults with mental health problems have stated that the number of visits to a medical professional regarding their mental health has reduced as a result of swimming. . Our tool swim-Focus helps facilities operating Swimming Pools, collect, organise and convert swim-based sales enquiries more efficiently; therein increasing profitability. . Contact [email protected] to learn more about swim-Focus or any of our other services. . #tuesdaythoughts #tuesdaymotivation #tuesdaymorning #tuesdayvibes #tuesdaythought #tuesdaytip #swimming

Which of the following packs the biggest punch? 🥊

Huge win for Tyson Fury in the fight this weekend, did you catch it?! 🥊👑 . QUICK SURVEY . Which of the following packs the biggest punch? 🥊 . Customer Feedback, Customer Retention, Benchmarking Against Competitors or Converting Sales? . Let us know! . Contact [email protected] to learn more about our services related to the list above. 📬 . #mondaymotivation #mondaythoughts #mondayvibes #mondaymorning #mondaymood #mondays #leisure #health

Favourite Swimming Stroke? GO. 🏊‍♀️❓❓❓

Favourite Swimming Stroke? GO. 🏊‍♀️❓❓❓ . Our tool, swim-Focus helps your team manage swim enquiries and convert more leads. . Delegate tasks, manage team diaries, analyse trends and more! . If you're part of a business that deals with swim-based enquiries, why not emails us at [email protected] to start a conversation around swim-Focus, or any of our other insight services. 📬 . #cardio #nutrition #swimming #goals #follow #strength #like #fitlife #running #fashion #fitnessaddict #diet #life #swim #fitnesslife #healthyfood #fitnessjourney #thursdaythoughts #thursdaytips #thursdaymotivation

📢 Would helping your customers provide feedback, benefit you as a business in 2020? ❓❓

📢 Would helping your customers provide feedback, benefit you as a business in 2020? ❓❓ . Our tool, feedback-Focus, uses comment forms to gather feedback from the people most important to the growth and sustainability of your business, your customers. . The forms can be embedded on your website, social media platforms, emailed out or even used in physical form on-site. . These forms are stored on the Insight Platform where they can be accessed by your team. The data can then be analysed for trends and support business decisions moving forward. . Email [email protected] for more information on feedback-Focus or any of our other Insight tools and services. . #customerfeedback #business #sport #physicalactivity #tuesdayinspiration #tuesdaytrends #tuesdaytips

How do you handle your Swim enquiries? 🏊‍♀️❓❓❓

How do you handle your Swim enquiries? 🏊‍♀️❓❓❓ . Our tool, swim-Focus helps your team manage swim enquiries and convert more leads. . Delegate tasks, manage team diaries, analyse trends and more! . Contact us at [email protected] to start a conversation around swim-Focus or any of our other insight services. . #mondaymotivation #mondayvibes #leisure #swimming

Looking for a Mystery Shop for YOUR business in 2020? 🎁

Looking for a Mystery Shop for YOUR business in 2020? 🎁 . We've got you covered. Our Mystery Shop service is used by many of our clients old and new to great effect. . Contact [email protected] for more info! 📬 . #leisurenet #activenet #mysteryshop #fridayfeeling #knowyourcustomer

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Our Story

Leisure-net Solutions was formed in 1999 in an attempt to deliver cost effective research solutions to Cultural Services, Active Leisure, and Health and Fitness Industries. By working with other leading industry organisations, such as Max Associates, Right Directions and DataHub; we have built a company that is leading the way in providing valuable insight into public perceptions of fitness and leisure, alongside developing a Customer Insight Platform that our clients use within their own facilities to garner a clearer knowledge of their customer base.

Our services are targeted to providing our users bespoke products that are also cohesive enough that you can also benchmark results across the industry against competitors in an secure manner. These services cover a range of important aspects of the customer experience including the provision of the Net Promoter Score question, feedback comment cards, and membership enquiry management tools. Check out our services to see just how easily these products can be implemented at your site.

We also provide training services to assist with staff development, led by our experienced directors onsite or online. These programmes can be tailored to your needs whilst also ensuring that industry standards are taught to your staff for facility longevity and team coherence.

We also facilitate the Sport England NBS project, delivering this across the country in sports facilities. You can find out more about this on the National Benchmarking Service page or by visiting www.questnbs.org.