Aylesbury Vale Broadband

Aylesbury Vale Broadband Aylesbury Vale Broadband is delivering superfast broadband to villages in Aylesbury Vale not covered by the Connected Counties roll out

12/11/2017

Hi, AVB here. Sorry for the long silence but we assure you we’re listening! We apologise that some customers are struggling with low or variable speed connections. We know it’s frustrating and promise we’re working hard to resolve the issues. As reported elsewhere, we’re in the process of restructuring the business which is a delicate exercise and ask you to bear with us a little longer while we get things back on track.

We’re concerned that some people have commented on problems contacting AVB support by telephone. We’ve looked into this and found a fault with our call handling process that meant a few calls have been missed. Again, we apologise and now we know there’s a problem we’ll fix it but, in the meantime, we’ve been responding to email support requests as normal.

Moving forward, our immediate priority is providing a stable, high performance service to existing customers before we grow the network further and we’ll be contacting customers who’ve paid deposits in due course to discuss their options. On a positive note, we have many satisfied customers and a great infrastructure that’s brought fibre broadband to rural areas in Aylesbury Vale that previously had no prospect of receiving it.

Because of the sensitivities we cannot discuss specific issues further on a public forum like this but ask that you give us just a few more weeks to secure a long-term solution.

09/10/2017
downdetector.co.uk

Our backhaul provider (who provides our connectivity to the internet) has had an issue since 1.20am this morning. They have confirmed this issue is due to one of their main fibre being cut.

They advised us at 8am the repair would be complete by 2.30pm. They are now telling us the repair will be finished by 8pm.

You can see the areas impacted by this outage here - http://downdetector.co.uk/problems/virgin-media

Once the repair is made you should not need to do anything to your router for your service to restart.

We will continue to chase our backhaul provider for details and will advise.

18/07/2017

IMPORTANT. We have recently learned that "field sales executives" from Gigaclear are cold-calling in villages we currently deliver our ultrafast fibre broadband service in and villages where we soon will be.

These sales people are telling "un-truths" about AVB (as well as leaving out important details) that are designed to cause worry and confusion.

Today our Managing Director personally challenged one of these sales people who denied he had said anything misleading or untrue, however at the time two people (who the sales person had recently spoken with) were standing nearby confirmed he had told them untruths. The sales person apologised and admitted he didn't know whether it was true or not as he was only saying what somebody had told him (and of course he wouldn't say who had told him).

AVB is appalled by this and, if required, will take whatever action is necessary to prevent it from continuing.

To reassure everybody, AVB is going from strength to strength. We have connected about 50% of all households in Swanbourne to our ultrafast fibre network, almost 80% of Hoggeston and Dunton, and are now connecting properties in Soulbury and Stewkley. Once finished work will start connecting Drayton Parslow and Oving to our network so at long last properties there will enjoy full fibre broadband speeds. In addition, we are still providing free broadband to community facilities as well as a heavily discounted package to primary schools - we want the community to benefit from full fibre as much as local businesses and homes. And all of this is just the start, for example we have a big announcement about the speeds we provide coming soon.

We thought we would end this post with a couple of facts the Gigaclear sales people won't mention:

1) AVB is approximately 25% cheaper than Gigaclear (i.e. Gigaclear's 100Mb/s package is £46.85 while ours is £38);

2) We provide a dedicated fibre from our equipment all the way to your house, whilst with Gigaclear your fibre is shared with up to 25 other properties.

If you have been visited by a Gigaclear door to door sales person and should have any concerns/questions then please do contact us direct - [email protected]

14/04/2017
Donna

Donna

Yes!!!!! We are up-and-running, thank-you so much!!!!!!!!!!!!! 😃😃😃😃😃😃😃😃😃😃 the Happy Rooney's

30/10/2015

If you live on Quainton Road (North Marston) our road team will be working there from Monday for the next two weeks, laying our fibre network to your property boundaries.

Feel free to say hello (especially to Liam whose leg injury has kept them off work for a few weeks).

24/09/2015

In case you miss our quick email request today. Here it is again...

Can you help us? Does anybody have a high pressure compressor that we could use? It would need to deliver cooled and dried air at a pressure level of between 8 and 12 bar.

16/09/2015

Apologies to anybody who turned up at the Crown last night for the Q&A session - there must have been a glitch. But tonight is the night the Q&A session is on at the Crown in Granborough.

If you want to know the latest or have any questions then please come along. It starts at 7.30 and should be finished by 8.30

Address

North Marston
MK18 3PH

Opening Hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00

Telephone

01296 451110

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