MancIT

18/12/2025

🚧 Support Portal Update

Due to an earlier-than-planned migration to our new platform, our support portal is temporarily unavailable.

Our team is actively working on the transition, and we expect services to resume shortly. This upgrade will allow us to deliver a faster, more secure, and more reliable support experience.

📞 In the meantime, you can still reach us via email or phone for any urgent support needs.

Thank you for your understanding and patience while we make these improvements.

30/11/2025

🚀 We’re Live! The New Zentara IT Website Is Officially Launched🌐

We’re excited to share that the Zentara IT website is now live — your new home for reliable, modern business IT services.

At launch, we’re offering:

💼 Managed IT Services
☁️ Microsoft 365 Support & Licensing
🔒 Data Backup & Protection

Explore our services, learn more about how we can support your business, and stay tuned as we continue expanding our offerings.

🔗 Visit us now: www.zentarait.co.uk

Thank you for your support — we’re just getting started.

Managed services and hosting provide the flexibility modern businesses need to adapt and grow. Every organisation requires reliable systems that evolve as operations expand, and that’s exactly what our services deliver.

29/10/2025

🚀 Sneak Peek Alert!
We’re excited to share a first look at our brand-new Zentara IT homepage! 🎉

Our refreshed site highlights our commitment to delivering reliable IT solutions, data protection, and flexible managed services that help your business grow and thrive.

Check it out soon — we can’t wait to show you what’s next! 💻✨

30/09/2025

📢 Service Update – Backup Alerts Issue

We’re aware of an issue where alerts related to failed backups are currently not generating support tickets as expected. Our management team and technical engineers are actively working with the provider of our new platform to resolve this as a priority.

✅ Your data remains safe
🔧 Fix in progress
💬 We’ll keep you updated

Thank you for your patience and understanding while we work to restore full functionality.

— The Zentara IT Team

27/09/2025

🔧 Customer Support Update

We’re here to support you when you need us most. Here’s how our availability works:

🕒 Standard Support Hours:
Monday to Friday | 08:30 – 17:30

🌙 Extended Support:
Available until 22:00 on weekdays

📆 Weekend Cover:
Support available throughout the weekend

🚨 Emergency Support:
Tickets are monitored 24/7 by our on-call engineer to ensure urgent issues are addressed promptly.

💡 Please note: Out-of-hours support may be chargeable for customers not covered by an extended support agreement.

If you need assistance, simply raise a ticket or get in touch — we’re here to help.

19/09/2025

🚀 New Update from Zentara IT!

We’re now using our Support Portal to securely share default passwords for hosting accounts with our clients. This ensures faster access and better security management for your hosted services.

🔧 We're also working hard behind the scenes to automate account creation — expected to roll out within the next 6 months as we continue testing and building this feature.

Thanks for your continued support as we improve your hosting experience! 💙

16/09/2025

🚧 Service Update for Mac Users 🚧

We’re currently experiencing an issue with our new Remote Monitoring & Management (RMM) tool not installing correctly on macOS devices. Our team is actively working with the new supplier to resolve this and ensure a smooth rollout.

🔄 In the meantime, we’re continuing to monitor Mac systems using our previous tools to ensure there’s no disruption to your service.

Thanks for your patience and understanding — we’ll keep you updated!

— The Zentara IT Team

15/09/2025

🆕 Take Control of Your Backups with Our New Self-Managed Client! 🔐

We’re excited to introduce a new option for customers who want more control over their data: our Self-Managed Backup Client.

With this new tool, you can:
✅ Manage your own backup schedules
✅ Choose what to back up and when
✅ Restore files on your terms
✅ Enjoy the same secure infrastructure behind the scenes

📌 Please note: Access to the backup client requires a Zentara IT account. If you're not signed up yet, get in touch and we’ll get you set up in minutes.

📩 Message us or speak to your account manager to get started today.

15/09/2025

📄 Suggested Facebook Post:

🕒 Our Standard SLA & Support Hours

At Zentara IT, we’re committed to providing reliable and timely support. Here’s what you can expect:

📅 Business Hours:
Monday to Friday, 9:00 AM – 5:30 PM (UK Time)
(Excludes bank holidays)

📨 Response Times (During Business Hours):
Standard Support: Response within 1 business day
Priority Support: Response within 4 hours

📌 Working Days:
SLAs apply to working days only. Messages received outside business hours will be responded to the next working day.

🚨 Urgent Issues Outside Business Hours:
You can still reach us by phone for urgent support outside business hours.
Charges will apply based on your support contract rates.

For all support requests, please use the Support Portal or call us directly.

Thank you for choosing Zentara IT — your trusted IT partner.

15/09/2025

🌟 Exciting News — Our New Support Portal Is Live! 🌟

We’ve upgraded your support experience with a brand-new portal that’s faster, smarter, and easier to use.

✅ Submit and track support tickets
✅ Access helpful resources
✅ Stay updated in real-time

💡 Already using our old portal?
No problem — it will automatically redirect you to the new one, so you don’t need to lift a finger.

📸 *Here’s a sneak peek of the new portal below!*
[Image attached]

🔗 https://support.zentarait.co.uk

Thanks for being part of our journey — we’re here to support you better than ever!