First Contact

First Contact Technology and Creative Media Specialists First Contact has been helping businesses and organisations for over twenty years.

This wealth of experience means that we have the right solution for your IT needs. Our expert team can help with any IT problem, however big or small. We understand that when something goes wrong you need it fixing as soon as possible. We help business, organisations, schools and charities with the following services:

IT Support & Managed Services
IT Hardware
Network Installation
Wifi installation
Structured Cabling
Hosted VOIP PBX
Cyber Security Solutions
Media Production Data Storage
Internet Connectivity
Microsoft 365 & Azure

08/10/2026

Final_v3. Final_FINAL. Final_ACTUALLY_FINAL_use_this_one.

There's an easier way to keep everyone on one file. Short video shows how.

07/10/2026

When Love Teeth Dental Practice came in one Sunday, nothing was working. Dr Ilana Pine rang Jeremy, and he was on site in about three minutes.

"With Jeremy, I find he just takes over, lets me know what's best for me and I trust him 100%."

Need IT support that turns up? fc4.co.uk

05/10/2026

Someone tries an AI tool. Someone else copies them. Three months later it's part of how the work gets done and nobody ever decided that.

The risk isn't always the tool. Sometimes it's that nobody's talking about it. Quick video inside.

A week after the meeting, three people remember three different versions.Teams is adding AI notes for in-person meetings...
04/10/2026

A week after the meeting, three people remember three different versions.

Teams is adding AI notes for in-person meetings, so key points, decisions and actions are captured as they happen. Best bit: you decide when AI joins the room, and when it very much doesn't.

Thanks for getting in touch. Got your message. I'll come back to you shortly.You've typed those three emails more times ...
03/10/2026

Thanks for getting in touch. Got your message. I'll come back to you shortly.

You've typed those three emails more times than you'd like to admit. Outlook is adding automatic replies by rule, so customers, suppliers and certain senders each get their own. Automate the routine ones. Keep the human ones human.

No jokes today.We'd normally be posting something else, but today is the first National Mensch Day, in memory of Melvin ...
02/10/2026

No jokes today.

We'd normally be posting something else, but today is the first National Mensch Day, in memory of Melvin Cravitz and Adrian Daulby, so we're pausing and passing this on instead.

A mensch is someone decent, dependable and warm, who looks out for the people around them.

Today one of our engineers was on a call with a client who was having a really hard day. He put the technical problem to one side and just talked to them. Then he fixed it.

He's a mensch, and we're lucky to work with him.

Who's yours? Tag them, or post about them, and tell them why.

30/09/2026

"The electrician confirmed that could have burst into flames that night." 🔥

Graeme Morris of Cloud Accountancy UK noticed a burning smell near his IT cabinet. We came out and found the plug socket beside it running dangerously hot, even though it was switched off. An electrician replaced it the same day.

Good IT support isn't only about fixing what's broken. It's about spotting what isn't right.

Looking for IT support you can rely on? Link in bio.

Somewhere out there, a burglar has found out that one brand of lock opens with a teaspoon. The lock company hasn't heard...
29/09/2026

Somewhere out there, a burglar has found out that one brand of lock opens with a teaspoon. The lock company hasn't heard. Neither have you. He's having a lovely week. 🥄

That's basically a zero day attack: a weakness in software that nobody has a fix for, because nobody knows it's there yet. And criminals are now using AI to churn out new ones faster than ever. Cheering, isn't it.

You can't stop new teaspoons. You can make your business a spectacularly irritating place to burgle. Six plain-English ways to do it are in our latest blog. Link in the comments. 👇

A text code is not a lock.It keeps most people out, but not the ones who are trying. Fake login pages, SIM swaps and sno...
28/09/2026

A text code is not a lock.

It keeps most people out, but not the ones who are trying. Fake login pages, SIM swaps and snooping lock screens all get round it. Microsoft is retiring its own text and voice codes for Microsoft 365 from 1 February 2027, so now's a good time to switch to an authenticator app or passkey.

Full post: https://www.fc4.co.uk/post/sms-two-factor-authentication-safe

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Manchester

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

Telephone

01617407400

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