23/09/2026
You've got 2,000 open ended survey responses and a deadline. What happens next?
Usually one of three things. Someone reads them all and codes them by hand over a week. Someone reads the first 200, gets the gist and writes "themes included..." Or nobody reads them and the question gets dropped from the report.
There's a better answer. We've built an SPSS Statistics extension to read the text for you. It's built for the text that piles up: customer and tenant feedback, survey verbatims, product reviews, support tickets, contact centre notes.
There's a free demo version on our site. It's capped at 25 records a time, so it won't clear your backlog, but it's enough to see whether it would.
https://www.sv-europe.com/product/watsonx-ai-text-categoriser-demo-version/
Text comments often contain the richest insight in a dataset, but they are also the hardest to analyse consistently at scale. Text analytics helps turn unstructured text into structured evidence by identifying themes, sentiments and patterns across sources such as surveys, support tickets, reviews a...