TOPdesk

TOPdesk TOPdesk makes service management simple. A ready-to-go platform for IT & service teams, with built-in best practices and real experts by your side.

Delivering consistently great services should be easy – even when you’re busy. It’s why we made TOPdesk: a platform that simplifies life at the IT service desk, so you have more time for the work that wows.
✔ Quick to set up with templates and best practices
✔ Easy to tweak for continual service improvements
✔ Enjoy guidance from real people, every step of the way

Let's make service happen togeth

er. At TOPdesk, we believe in helping people do the work they love and do best. To make this happen, we offer a service management solution that combines a ready-to-use tool with dedicated in-house experts. A bit more about us:
👉 900+ employees ready to help you out
🌎 11 TOPdesk offices worldwide
❤ 10 million active users on SaaS
⭐ 4.5/5 Score on Gartner Peer Insights

TOPdesk Nederland on Facebook: https://www.facebook.com/TOPdeskNL

Happy Geek Pride Day! 👾 Zelfs in een galaxy far, far away moet iemand de systemen draaiende houden. Een werkdag zonder g...
25/05/2026

Happy Geek Pride Day! 👾

Zelfs in een galaxy far, far away moet iemand de systemen draaiende houden. Een werkdag zonder grote verstoringen? Dan kun je erop rekenen dat jouw IT-helden ervoor hebben gezorgd dat alles perfect werkt. Ook als niemand het merkt.

Bij TOPdesk zijn we zelf ook trots op onze inner geek. We bouwen tools voor de mensen achter de schermen, die elke dag zorgen dat alles blijft draaien.

Dat is toch waar IT om draait?

Happy Geek Pride Day! 👾 Even in a galaxy far, far away, someone has to keep the systems up and running. A workday withou...
25/05/2026

Happy Geek Pride Day! 👾

Even in a galaxy far, far away, someone has to keep the systems up and running. A workday without major disruptions? You can bet your IT heroes made sure everything works perfectly — even when no-one notices.

At TOPdesk, we're proud to be geeks, too: building tools for the people who make it all possible.

You know that's because of IT, right?

09/04/2026

“What is TOPdesk doing with our data?”

That was the first question at London South Bank University when exploring AI.

And rightfully so.

Their conclusion?
Clear communication + transparent data handling = no concerns.

“TOPdesk was very clear on how the data was going to be used and where it was going.”

AI only works if trust comes first.

👉 Read the full customer story on our website: https://www.topdesk.com/en/customers/london-south-bank-university/

08/04/2026

“I’ve got to create a knowledge item…🫠”
That thought alone used to slow teams down.

At London South Bank University, AI changed that.

Now it’s:
→ A couple of clicks
→ No friction
→ 90–95% accurate results

“It’s very easy, very quick, very clear.”

This is what removing friction actually looks like😊

Read more of the customer story on our website (link in comment).

07/04/2026

“You really never know what a ticket is about… until you dig into it.”

At our customer London South Bank University (LSBU), that used to mean reading through long threads, back-and-forth conversations, and failed solutions just to figure out the next step.

Now? AI summarizes everything at the click of a button. Game changer.

Find the full customer story here: https://www.topdesk.com/en/customers/london-south-bank-university/

05/09/2025

𝗪𝗵𝗮𝘁’𝘀 𝗡𝗲𝘄 𝗶𝗻 𝗧𝗢𝗣𝗱𝗲𝘀𝗸: 𝗝𝘂𝗹𝘆 & 𝗔𝘂𝗴𝘂𝘀𝘁 𝘂𝗽𝗱𝗮𝘁𝗲𝘀 🌴☀️

We’ve got two months’ worth of fresh features for you. Here’s what’s new:

Knowledge Management 🧠
With a smarter editor, a new permission for publishing public knowledge items and an updated interface in the Self-Service Portal, sharing knowledge has never been easier.

Task Board 📋
Need to cover for a colleague who’s out? You can now filter tasks by several operators or groups at once. Sorted by due date, so the most urgent work is always on top.

One TOPdesk User 🔗
No more linking operators and persons one by one. Our new wizard suggests the right matches, so you can approve them all in bulk.

Imports ⚡
Connect your local Active Directory through Supporting Files import, bring in new Entra ID fields like hireDate or costCenter, use Microsoft Intune as a source for Asset Management imports and set default branches for both Location imports and Asset Management imports.

And that’s not all. The new default Asset overview and updates to Automated Actions with Connections are also ready to explore.

👉 Get all the details in the full blog: https://bit.ly/3UOj7Pt

10/04/2025

Are you making the most of your ITSM tool for cybersecurity? Too often, ITSM tools have built-in security features that go unused—leaving organizations more vulnerable to threats.

At TOPdesk, we believe your ITSM processes should work with your cybersecurity efforts, not against them. That’s why we put together an e-book on how ITSM can strengthen your cybersecurity strategy.

Inside, you’ll find:
✅ Some key elements of cybersecurity every IT team should know
✅ Which ITSM processes—like asset management and incident management—help reduce risks
✅ Actionable tips to integrate cybersecurity into your ITSM workflows

💡 Ready to bulk up your cybersecurity approach? Download the cybersecurity e-book: https://www.topdesk.com/en/e-books/cybersecurity/

It's that time of year again! 🎄Wishing you a Merry Christmas and a joyful holiday season! This is the perfect time to si...
25/12/2024

It's that time of year again! 🎄

Wishing you a Merry Christmas and a joyful holiday season! This is the perfect time to sit back, unwind, and take a well-deserved breather—you deserve it. 🌟

Happy Holidays! 🎁

This year’s TOPdesk on Tour, Canada, decided to expand to two days! Over two action-packed days, attendees enjoyed works...
09/12/2024

This year’s TOPdesk on Tour, Canada, decided to expand to two days! Over two action-packed days, attendees enjoyed workshops, presentations, and networking opportunities, all focused on enhancing customer experiences. A warm thank-you to everyone who joined us, whether in person or online—we hope you had an incredible time connecting with the TOPdesk team and fellow attendees. 🚀

Special thanks to Gustav and Pontus for their fantastic presentation on utilizing Ebbot AI with a TOPdesk knowledge base, and to Candace Parsons and Mark Newell from Trent University for sharing their inspiring TOPdesk journey. 🙌

If you missed the event, don’t worry—you can catch the recap through this link: https://bit.ly/3ZHKT3n We can’t wait to see you at next year’s TOPdesk on Tour! 🎉

We're unwrapping your TOPdesk trends from 2024! 🎉What a year it has been - and it's all thanks to you. Take a peek at ho...
06/12/2024

We're unwrapping your TOPdesk trends from 2024! 🎉

What a year it has been - and it's all thanks to you. Take a peek at how you spent your time with your favourite ITSM solution ✨

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