Zendesk QA - Klaus
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Klaus is now Zendesk QA! Head over to Zendesk for the freshest quality assurance updates.
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Klaus is a conversation review and QA platform for support teams.
Klaus defines a new category of software aimed at increasing the quality of customer service.
Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk software.
It allows companies to easily filter out conversations they want to review, rate them based on a customized score card and notify agents that received feedback automatically through email or Slack. For companies that already have a process in place, it cuts the time spent on reviewing one conversation by 70%.
With an emphasis on ease of use, customizability and security, Klaus is rapidly growing its customer base with names such as WordPress.com, Soundcloud, Wistia, Trivago and Figma already using the tool.
