Supportwave

Name: Supportwave
Address: London, GB
Telephone: +442071838794
Price range: $$

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Supportwave

Supportwave is an AI-driven enterprise technology services company. We help businesses scale their technical teams on demand.

We help organisations scale global technology teams, accelerate software delivery and stabilise IT operations. Leveraging our extensive in-house expertise and AI-driven platform, we ensure businesses receive the high-quality talent they need with unmatched speed and efficiency. Our key solutions include:

SupportGO: True on demand tech support for onsite and remote requirements. Our platform drive

n portal combines powerful software with quality technical support skills, enabling custom Service Level Agreements (SLAs), Help desk, Projects, 24/7 support and maintenance. www.supportwave.com/support-go

SupportFLEX Flex your software Dev and IT Teams On Demand and Significantly Reduce Hiring Times, HR Overheads and Long-term Commitments. Leverage our AI matching technology to transform how you augment your tech teams with unparalleled speed and quality. www.supportwave.com/support-flex

SupportDESK: Provides comprehensive IT helpdesk solutions, offering 24/7 remote support with fast response times, skilled technicians, and customisable service levels. www.supportwave.com/support-desk

Our services include:
On-demand IT support: Offering both remote and on-site services to address your business needs in real-time.
24/7 Help Desk Solutions: Shared or dedicated support desks to ensure seamless IT operations globally. Expert Teams: Dedicated teams to support and scale your software development teams and IT operations with flexibility and efficiency. We understand the importance of agility and speed in today’s business landscape. That's why our tech solutions are designed to empower your growth and transformation, ensuring you stay ahead in a rapidly evolving digital world.

👋🏻 Let’s help you take your business to the next level. Get in touch at www.supportwave.com.
🔗 Are you an IT Engineer or Developer? Sign up to offer your services here.

07/04/2026

Reduce vendor complexity. Increase accountability.

More teams are moving away from fragmented vendor setups and toward a simpler, more unified model.

One partner. Clear ownership. Less coordination.

Supportwave brings engineering, infrastructure, and support together -embedded into your team and aligned to your SLAs.

The result: faster delivery, stronger accountability, and less overhead.

If you’re looking to simplify your delivery model, book a demo with our team: https://calendly.com/d/cktc-z6d-zg7/discovery-call?month=2026-04

19/03/2026

Please join us in welcoming Jayde Roberts to the team! 🎉

Jayde joins Supportwave as a Senior Account Executive, bringing a strong background in SaaS sales, partnerships, and growth. She focuses on building strong relationships and helping organisations access the technical talent and support they need to scale.

Before Supportwave, Jayde led partnerships and sales initiatives in the tech space and has also founded her own ventures — giving her a unique perspective on both building and supporting businesses.

Fun fact — Jayde has a background in graphic design, combining creativity with commercial thinking.

Great to have you on the team, Jayde! 🚀

17/03/2026

Owning talent is no longer the only model.

McKinsey’s latest research shows top-performing organisations are building fluid workforce models - accessing skills when they need them, not only hiring them permanently.

The real advantage today?
Deploying the right capability at the right moment.
Speed now beats team size.

How do you respond when projects ramp up unexpectedly or you need niche skills fast?

10/03/2026

Please join us in welcoming Devanté to the team! 🎉

Devanté brings over 12 years of IT experience, specialising in remote support and network infrastructure. With a natural talent for technology and a passion for solving complex technical challenges, he’s someone who truly thrives in the world of IT.

Fun fact — before IT, Devanté explored Civil Engineering (and excelled at it!) before following his real passion into tech.

Outside of work, he’s a competitive gamer and proud dog dad 🐶

We’re excited to have you on board, Devanté! 🚀

09/03/2026

Agility is not culture. It is how your organisation is designed.

New research from McKinsey shows the highest-performing organisations are structurally agile, able to move resources, simplify decisions, and deploy talent where it matters most.

For CTOs, the takeaway is clear.
Design IT for elasticity, not fixed capacity.

06/03/2026

Great to be at Data Centre World as part of Tech Show London 🇬🇧

It was fantastic connecting with partners, clients, and new faces across the data centre and infrastructure community. The conversations reinforced something we’re seeing across the industry: as environments scale, reliable support and strong SLAs matter more than ever.

From 24/7 global coverage to rapid response times, organisations are increasingly looking for support models that can scale with their infrastructure.
Always great to exchange ideas and hear what challenges teams are solving right now.

If we missed you at the event, feel free to reach out, always happy to continue the conversation.

🚀

26/02/2026

Shared or dedicated? 🤔

The right support model depends on your scale, complexity, and growth plans.
Supportwave’s AI-enabled Help Desk gives you both options — combining intelligent AI triage with engineer-owned resolution 👩‍💻👨‍💻

- Shared Help Desk – Flexible, scalable support for smaller or distributed teams 🌍
- Dedicated Help Desk – A named team, custom SLAs, tailored workflows, and 24/7 coverage 🔒

AI captures issues clearly, routes tickets intelligently, and resolves first-line queries ⚡
Our engineers take full ownership through to completion ✅
AI-powered resolution. Engineer-owned support.

Reviewing your IT support model this year? Let’s talk 💬 statics.teams.cdn.office.net/evergreen-assets/safelinks/2/atp-safelinks.html

19/02/2026

Please join us in welcoming Darren V to Supportwave 👋

Darren joins us to head up our Helpdesk function, bringing valuable experience and strong leadership to one of the most critical parts of our service delivery.

As we continue scaling our AI-enabled IT support and global operations, his role will be key in ensuring consistent, high-quality outcomes for our clients.

Welcome to the team, Darren - we’re looking forward to what we’ll achieve together.

17/02/2026

MSPs: need engineers on the bench, globally, without the hiring lag?

Supportwave gives you instant access to pre-vetted, enterprise-ready IT and software engineers, ready to deploy at the pace your clients demand. 🌍

From staff augmentation to 24/7 IT helpdesk, we become your resourcing partner - scaling capacity up or down without the overhead.

Global coverage. English-first engineers. On the bench and ready.

👉 Explore how it works: https://lnkd.in/d5jcuM8U

10/02/2026

Robyn and Jayde from Supportwave were in Vegas last week for the Lyra & Evergreen Leadership Summit.

The conversation centred on scaling MSP helpdesk support without increasing headcount or operational complexity.

Great discussions, aligned challenges, and plenty of momentum coming out of it.
Thanks to Lyra and Evergreen for hosting. 🚀

09/02/2026

🎉 Welcome to the team, Angelika! 🎉

We’re excited to welcome Angelika Rudensky to Supportwave as a Sales Account Executive. With experience across IT services, enterprise resource placements, and real estate, plus an academic background in Biochemistry, Angelika brings a strong mix of analytical thinking and relationship-driven sales expertise.

She’s passionate about building long-term client partnerships and has a keen interest in mindfulness and biohacking, exploring how performance and mental clarity drive success.

Welcome to Supportwave, Angelika! 🚀💙

05/02/2026

High-volume requests are what slow IT teams down.

AI handles the everyday issues upfront, so engineers can focus on higher-value work — not constant interruptions.

Less noise. More impact.

👉 See how AI-enabled IT support works at www.supportwave.com or book a demo with a member of our team: https://calendly.com/d/cktc-z6d-zg7/discovery-call?month=2026-02

Address

London

Telephone

+442071838794

Website

http://www.supportwave.com/

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