Foehn

17/03/2022

As voicebots and chatbots become an increasingly integral part of the contact centre, make sure to understand the best practices when integrating this technology, with the Genesys top tips guide! 👇

Learn how to improve your customer journeys through AI-powered automation and apply analytics to better understand your customers and personalise their journeys. 🤓

Download the whitepaper here:

Download this guide to find out Foehn's and Genesys's essentials tips for using Voicebots and Chatbots and how to better your customer journeys through AI-powered automation.

14/03/2022

Following the Local Government Roundtable last week, we caught up with Nicola Gumery of AHDB. 🗣

Have a listen to find out what you missed and to discover if the next Roundtable might be right for your business. 👇

https://okt.to/5PUKd3

We talked to Nicola Gumery, Customer Services Manager at AHDB, where she shared her thoughts on Genesys Cloud CX and how the platform has improved their CX. She also shared her thoughts on Foehn’s most recent Local Government Roundtable where we demonstrated the use of AI (chatbots and voicebots) ...

08/03/2022

How do you motivate and excite contact centre agents? 🤔

How about Gamification?💡Transforming agent effectiveness, instantly!

Our white paper highlights how workforce engagement management and gamification positively affect agent effectiveness while revolutionising the customer experience. 😌

Genesys

Read how workforce management and gamification positively affected agent effectiveness while revolutionising the customer experience.

03/03/2022

Check out our whitepaper! 👇

Discover the importance of the Voice of the Customer (VoC), how you can use the data captured to shape your CX strategy, as well as raise customer satisfaction:

Genesys

This white paper outlines how listening to the voice of your customers and greatly enhance your customer experience.

01/03/2022

Register here to join Foehn, Genesys and our local council community on the 3rd March for our Local Government Roundtable.

Featuring a live Genesys Cloud and automation demo, showcasing the and functionality!

Join the discussion as we explore how AI and Automation can enhance the citizen experience, making the most of limited resources while modernizing CX.

24/02/2022

Utilising technology and automation doesn’t need to be difficult... 😌 Learn how to integrate bot technology with the rest of the contact centre to ensure a seamless customer experience and take pressure off agents at our Local Government virtual Roundtable on 3rd March.

Register Now: https://okt.to/y1LWBQ

23/02/2022

Maybe you’re a Genesys customer looking at Microsoft ? 🤔

Or a Microsoft customer considering Genesys?

Or you’ve got both but haven’t figured out how to get them to cohabit?

In whichever case, this blog is for you!
https://okt.to/FMN4YP

Kerv Group CTO, Rufus Grig, explains how to get the best from integrations between Genesys Cloud CX and the Microsoft stack.

This blog explains how combining Genesys and Microsoft can transform agent and customer experience.

21/02/2022

Integrating AI and automation into your doesn’t need to be difficult! 😌

Come along to the Local Government Roundtable where we’ll show you how the Genesys Cloud CX and functionality can build with citizens.

Don’t miss out on our on the 3rd March! 👇

https://okt.to/GBn2q4

18/02/2022

Join us at our virtual Local Government Roundtable 🗣 on 3rd March to gain insight into how the use of AI and automation can enhance your customer experience, while taking the burden off agents and making the most of resources. Register now! 👇 Genesys

https://okt.to/7dEMjP

16/02/2022

It’s around the corner! 🚨👇
Don’t miss our webinar on 𝘄𝗵𝘆 #𝗖𝗫 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘀𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 #𝗘𝗺𝗽𝗮𝘁𝗵𝘆 𝗶𝘀 𝗞𝗲𝘆 𝘁𝗼 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗶𝗻 𝟮𝟬𝟮𝟮.

In this , we’ll explore findings on how to make the more personalised and how to make sure your customers feel listened to, while integrating and into your customer services.

Join us on the 22nd February at 2pm. We look forward to seeing you there! 😁

Register Now: https://okt.to/0RpMQW

Genesys

10/02/2022

𝗪𝗵𝘆 𝗶𝘀 𝗖𝗫 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘀𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗘𝗺𝗽𝗮𝘁𝗵𝘆 𝗞𝗲𝘆 𝘁𝗼 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗶𝗻 𝟮𝟬𝟮𝟮?

Join Foehn and Genesys on the 22nd February at our latest where we will be discussing the importance of and why it will be crucial for your CX success. 🤔

You will also see a live demonstration of the Genesys Cloud platform by Genesys expert, Amanda Halpin.😲

Register Now: https://okt.to/juDG60

01/02/2022

Do your customers feel like they’re being looked after 𝗲𝗺𝗽𝗮𝘁𝗵𝗲𝘁𝗶𝗰𝗮𝗹𝗹𝘆? 🤔

Many companies may have overlooked this key aspect of their when implementing new channels into their customer service. 🚨

Discover how using can drive empathetic experiences using the Genesys Cloud CX platform at our upcoming . 🤓

Register here to join us on the 22nd February at 2pm:
https://okt.to/kePnfU
We look forward to seeing you there!