10/04/2025
FRAUD, • You pay by bank transfer but don't receive goods or services? • Report it to Action Fraud & your bank ASAP • Your bank must refund you in full, less £100 excess. • If you have good reason to escalate things, write to them letting them know that you intend to contact the Financial Ombudsman if they don't resolve the issue within a week. • This will focus their attention as they must lodge £5k so the claim can be investigated.
Or you could use eWorthe!
Find out how to bring your complaint to us, and how we can help.