24/10/2026
Your website enquiry form has been faithfully emailing the same address since 2023. Any guesses who's reading it? 👀
Contact forms are brilliant at collecting leads and terrible at complaining when nobody's home. The form still says "thanks, we'll be in touch" while quietly delivering every enquiry into a mailbox that belonged to someone who left, or into a spam folder nobody has opened since the summer.
A quick check is worth ten minutes:
📬 Send a test enquiry yourself and follow it all the way. Did it arrive, and where?
👤 Point the form at a shared, monitored inbox rather than one person's account, and name an owner.
🧹 Turn on spam protection so bots don't fill the pipeline with "SEO services" offers.
🗂️ Keep a copy of each enquiry in your CRM or a shared sheet, so a lost email doesn't mean a lost customer.
🔒 Make sure the page collecting details is secure, and that you're only asking for what you genuinely need.
🧾 Add a simple note of who gets notified, and what happens if they're on holiday.
A form that works but goes nowhere is worse than no form at all, because you'll never know what you missed.
Give us a shout if you'd like a hand checking where your enquiries end up. We look after businesses across London, Essex and the Southeast, and nothing's too much hassle. 🙂