Britannic

26/05/2026

IVR was built to manage call volumes. However, customers today expect something very different.

They want fast answers, natural conversations and no repetition.

The reality? When IVR falls short, it creates more work, more frustration and more cost for businesses.

Our latest blog explores what 2026 data is revealing about the true cost of IVR and why more organisations are starting to rethink their approach to voice.

Read more here: https://bit.ly/4n10zIX

IVR costs, poor customer experience and rising call centre inefficiency in 2026. Why businesses are moving beyond IVR to voice AI to reduce costs, improve resolution rates and modernise CX.

21/05/2026

Which call would YOU answer first, and why?

13/05/2026

Missed our latest Innovation Bytes session on Meeting Insights Assistant (MIA)?

Meetings contain some of the most valuable business intelligence in your organisation, but too often that knowledge is lost, fragmented or captured by unmanaged AI tools.

In this session, we explored how organisations can turn meetings into governed organisational memory using MIA.

We covered:
• The risks of Shadow AI and unmanaged note-takers
• How to securely govern meeting intelligence
• Turning conversations into actionable business insights
• Using tailored prompts to uncover risks, actions, customer insights and operational follow-up
• How MIA integrates across Microsoft Teams, Zoom, Google Meet and Webex

Watch the full webinar here: https://bit.ly/3R5w4pC

Meetings are where organisations make decisions, manage customers, expose risks and coordinate operations, yet most meeting knowledge is lost, fragmented or ...

12/05/2026

Your meetings contain some of your organisation’s most valuable business data, from customer conversations and project decisions to operational updates and strategic planning, but where does that information go once the meeting ends?

Join us tomorrow to discover how organisations are using MIA to create secure, searchable and centrally governed meeting intelligence across Microsoft Teams, Zoom and Google Meet.

We’ll explore how businesses are:
• Reducing Shadow AI risk
• Retaining organisational knowledge
• Improving governance and compliance
• Turning conversations into actionable business insight

Plus, see MIA in action with a live demo and real-world use cases.

Register now before it starts tomorrow. https://bit.ly/4ni6Kc1

A free 30-minute webinar showing how Meeting Insights Assistant (MIA) captures conversations and turns them into actionable insights that improve hiring, sales, coaching and productivity.

11/05/2026

It’s Mental Health Awareness Week. 💚 Whether it’s in person or through a quick message, taking a moment to check in with a colleague can make a real difference.

“How are you doing?”
“Is everything okay?”
“Do you need any support?”

Small conversations help people feel connected, supported and heard, especially in busy working environments.

While you’re checking in with others, don’t forget to check in with yourself too. Looking after mental wellbeing should be part of every workplace conversation.

07/05/2026

Decisions are made in meetings, but tracking what happens next is where delivery breaks down. In this 30-minute on-line session, we’ll show how councils are using AI to turn meetings into measurable outcomes.

You’ll see:
• Automatic summaries and clear action tracking
• How to reduce time spent writing and chasing notes
• How to improve accountability across departments
• How to keep projects moving without extra admin

Clarity in every meeting. Progress after every meeting.

13th May 2026.
Online webinar.
Register in the link in the comments below!

06/05/2026

We’re offering a FREE 30-day trial of MIA, our AI Meeting Insights Assistant.

It captures Teams and Zoom meetings and turns them into transcripts, summaries and clear actions straight away.

No more missed details or forgotten follow-ups.

Comment “Free Trial” below or message us directly to redeem.

01/05/2026

Most meetings start with good intentions...and end with “I’ll write that up later”.

Then you’re trying to remember what was agreed and what actually needs doing.

An AI meeting assistant doesn’t change the meeting itself, it just makes sure everything is captured and clear afterwards so nothing gets missed.

We’ve shared what a day looks like when that’s in place:
https://bit.ly/4w3YYXa

Follow a day in the life with an AI Meetings Assistant—capturing key insights and discussions, and keeping meetings efficient. See how Sarah stays organised and productive without the stress of manual note-taking.

29/04/2026

Critical decisions are made in meetings every day, but capturing them accurately is still manual, and inconsistent.

This session shows how healthcare teams are using AI to remove that risk and improve coordination.

You’ll learn:
• How to automatically document key decisions and actions
• How to reduce admin burden on clinical and operational staff
• How to improve cross-team communication and clarity
• How to ensure nothing is missed or misinterpreted

Designed for real healthcare environments, not theory. Capture critical decisions without the admin.

13th May 2026.
Online webinar.
Register in the link in the comments below.

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23/04/2026

Great to be part of Elevate’26 at the Barbican yesterday!

Some really honest conversations across the day, especially around where AI is delivering value in CX and where it still needs work.

The live demos and customer stories stood out. It’s clear most teams aren’t asking “should we use AI?” anymore, it’s “how do we make it actually work in our environment?”

If you stopped by to speak with us, thank you. Always useful to hear what’s really happening on the ground.

22/04/2026

Events like HAPN always come down to the conversations, not just the sessions.

It was great to spend the last couple of days there with Talkative speaking with so many people across the housing sector. What stood out to me was how consistent the challenges still are. Everyone is trying to improve tenant experience while managing multiple systems and keeping everything running smoothly behind the scenes.

What’s changing is the approach. There’s less interest in adding more tools, and more focus on making existing platforms work better together.

Really valuable couple of days and some great conversations throughout.