Eagle Eye Solutions

27/08/2026

Great to see our ANZ Director Jonathan Reeve featured alongside other leading industry voices in this week's "Let's Talk" from Dynamic Business on winning back lost clients.

Jonathan's view: generic discounts rarely rebuild loyalty. The better approach uses unified customer data to understand what someone actually valued, then delivers a relevant reason to return – at scale.

Winning customers back isn't about the biggest discount. It's about proving you understand them.

Read his full comment now: https://hubs.ly/Q04vkJ5_0

In this week’s edition of Let’s Talk, our experts discuss practical, real-world strategies for winning back lost clients, without compromising your reputation.

26/08/2026

ICYMI: Only 9 out of 56 major EMEA retailers provide highly personalised search results based on customer profiles.

That finding, from a recent Google Cloud and RGA study, reveals the gap between what consumers expect and what retailers deliver. In an AI-mediated shopping environment, that gap becomes a vulnerability.

Consumer appetite for personalisation is well-documented, as some of our recent studies show:
- 84% of surveyed consumers believe personalised recommendations would help them save money
- 71% would consider buying if they received an offer while shopping in-store
- 80% of Millennials and 74% of Gen Z would participate in personalised challenges through a loyalty programme.

The intent is there, but ex*****on is lagging.

Our new whitepaper with Deloitte Digital and Google Cloud examines why personalisation at scale remains both retailers' best chance to retain customer relationships and their biggest operational challenge.

Generative AI can help loyalty and promotional activity move beyond batch "next best message" approaches and toward delivering real-time, individualised offers.

But retailers must act now. When AI agents mediate purchasing decisions, they surface the fastest and most relevant results. Retailers that can’t personalise in milliseconds risk becoming invisible to both agents and consumers.

Download Redefining Retail Loyalty in the Age of AI here: https://hubs.ly/Q04vgSM50