Excellence I.T.

Excellence I.T. Transforming business through IT solutions. Increase productivity, collaborate better & stay secure.

We are a proactive managed IT services provider based in the UK. For over 14 years we have been supporting organisations across a range of sectors including not for profit, manufacturing and professional services. Our company is led by two former IT consultants who are passionate about IT and thrive on solving business problems with the right technology solutions. As a quality-driven MSP, we provi

de a full cycle service enabling us to go above and beyond for our customers. Our service offering includes expert IT support, leading IT infrastructure solutions and specialist IT Training. To support the needs of the modern office we keep up with innovations in technology. As the world becomes increasingly digital we take our customers on this journey. We not only maintain IT performance, we also enable organisations to improve, innovate and transform.

Would your team question an urgent payment request from your MD - even on a live video call?Deepfake technology has chan...
29/05/2026

Would your team question an urgent payment request from your MD - even on a live video call?

Deepfake technology has changed the threat landscape. Fraudsters can now convincingly impersonate senior leaders, bypassing the checks your team thought were foolproof.

Calum and Jordan break down exactly why this matters and what steps to take if your organisation ever faces this scenario.

πŸ‘‡ Worth 4 minutes of your time.

https://youtu.be/LgTjzZ7hS4Y?si=xFZeYhENs13vRO8R

Deepfake technology is advancing rapidly β€” and businesses are now f...

We will be closed for the bank holiday.πŸ“… Monday 25th MayWe will return to normal service on Tuesday, 26th May at 8am.Ple...
25/05/2026

We will be closed for the bank holiday.

πŸ“… Monday 25th May

We will return to normal service on Tuesday, 26th May at 8am.

Please note: you can still log a ticket through our 24/7 Customer Portal, and our team will review it as soon as possible.

Microsoft Teams used to impersonate IT helpdesks 🚨Treat unsolicited Teams messages like any other cold caller, especiall...
22/05/2026

Microsoft Teams used to impersonate IT helpdesks 🚨

Treat unsolicited Teams messages like any other cold caller, especially if you’re not expecting them. You could be targeted by someone impersonating Excellence IT or your IT department on Teams.

Remember these simple steps:

Check the username and email of the person who messaged you on Teams. Does it match the address of your IT department or provider?

Is it standard operating procedure for your IT partner to contact you on Teams?

If you’re ever uncertain, use an alternative channel like email, a phone call, or speak with us/your IT department in person.

We're just a phone call away πŸ“ž

IAI transcription tools are becoming a normal part of business meetings β€” but are companies thinking enough about the ri...
18/05/2026

IAI transcription tools are becoming a normal part of business meetings β€” but are companies thinking enough about the risks?

Jordan and Calum discuss the rise of AI transcription and note-taking tools, what businesses need to be aware of, and how convenience can sometimes come at the cost of privacy and security.

AI transcription tools are becoming a normal part of business meetings β€” but are companies thinking enough about the risks?In this clip from Excellence IT’s ...

🚨 Never use AI to generate passwords.It sounds convenient β€” but it could be putting your business at serious risk.In thi...
13/05/2026

🚨 Never use AI to generate passwords.

It sounds convenient β€” but it could be putting your business at serious risk.

In this clip from our recent webinar, Jordan explains why AI-generated passwords are a cybersecurity liability, how cyber criminals are already adapting to the rise of AI tools, and what SMEs need to have on their radar right now.

This may be more common than we think...

πŸŽ₯ Watch here: https://youtu.be/LCZ_ImisSmc?si=MHD9Bx66aXWE2AgQ

AI tools are changing business fast β€” but are your employees using them safely?Jordan Jenkins from Excellence IT explains why using AI to generate passwords ...

We will be closed for the bank holiday.πŸ“… Monday 4th MayWe will return to normal service on Tuesday, 5th May at 8am.Pleas...
04/05/2026

We will be closed for the bank holiday.

πŸ“… Monday 4th May

We will return to normal service on Tuesday, 5th May at 8am.

Please note: you can still log a ticket through our 24/7 Customer Portal, and our team will review it as soon as possible.

Earlier this week, Andrew Beer and Jordan Jenkins attended the National Cyber Security Show.The event brought together a...
29/04/2026

Earlier this week, Andrew Beer and Jordan Jenkins attended the National Cyber Security Show.

The event brought together a wide range of vendors, covering everything from camera security to AI-powered solutions such as voice recognition security software. IASME were also in attendance, highlighting the continued importance of Cyber Essentials.

There was also significant discussion around AI-driven threats targeting browsers and email, and the defensive tools organisations can deploy in response.

An informative event with a clear message: as threats evolve, so must our approach to cyber security.

When you are short on time, you make quick decisions.It's just how the working day goes.Deadlines do not move, clients d...
28/04/2026

When you are short on time, you make quick decisions.

It's just how the working day goes.

Deadlines do not move, clients do not wait, and when a tool appears that promises to take something off your plate, you use it.

Most people do not stop to read the terms and conditions. Most people do not ask where their data goes. There simply is not enough time.

This is how AI has quietly crept into businesses, through busy people doing their jobs under pressure.

The problem is that rushed decisions and sensitive data do not mix well.

We are hosting a free webinar on Thursday, 30th April, covering the risks that most businesses have not thought about yet.

Register below πŸ‘‡

352dbb7e-0569-40c9-a16b-cd69aa97a953@64c7fb8e-16fb-409b-82b3-415f7ea32dc9" rel="ugc" target="_blank">https://events.teams.microsoft.com/event/352dbb7e-0569-40c9-a16b-cd69aa97a953@64c7fb8e-16fb-409b-82b3-415f7ea32dc9

One week to go βŒ›AI is already in your business, whether you planned for it or not.Staff using tools on the side πŸ“±Data is...
23/04/2026

One week to go βŒ›

AI is already in your business, whether you planned for it or not.

Staff using tools on the side πŸ“±
Data is being shared without you knowing 🀐
Decisions being made without any guardrails πŸ’­

We’re discussing this on Thursday, 30th April, 11–12.

We'd love for you to join us.

Register here: https://bit.ly/4vfdsms

Address

Caerphilly

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 5pm

Telephone

+442920887362

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