RCX is a "Leading provider of Customer Experience (CX), Contact Center, Technical Support, Business Process Outsourcing (BPO), Digital Operations.for Fortune 1000 companies North America, Europe, the Middle East, and Africa". RAYA CX is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management, Center of excellenc
e, back office and digital services to global clients, including global Fortune 100 companies in Europe, the Middle East, and Africa in 25 different languages. RAYA CX serves a diversified clientele base of over 100 clients operating in the EMEA region, focusing on high growth industries, namely telecom & media, technology & consumer electronics, travel & hospitality, banking, automotive, and retail industries. With over a 8500 seat capacity and a 6,500 advisor talent pool, RAYA CX focuses on high growth industries across many points in the customer lifecycle. Our operations are well supported through a robust and continuous improvement approach using the best practices in Lean, Innovation, 6-Sigma, problem solving, data analytics as well as world-class standards such as COPC, PCI, GDPR and ISO. RAYA CX focuses on driving value in every customer interaction across all communication platforms. We provide tangible value to our clients by sharing insights and analysis with proven savings and derived revenue. Our standards rely on providing a distinguished customer experience through quality, process innovation, and exceptional customer satisfaction as well as reduced customer effort. RCC leverages global industry best practice, coupled with local expertise across its delivery locations. RAYA CX is an Egyptian joint stock company listed on the Egyptian Stock Exchange (EGX), and traded under the ticker RACC.CA. RCC is Egypt’s leading and currently largest Business Process Outsourcing (BPO) provider in terms of number of FTEs (Full Time Equivalent Employees).
