23/09/2026
Yes, a customer can buy a standalone sensor themselves. But it does not offer the same protection as a full risk prevention solution.
A sensor bought off a shelf will alert a homeowner's phone. If they are asleep, travelling, or miss the notification, the sensor has done its job, and the damage still happens. A sensor on its own does not help if no one acts on the alert.
That is what a prevention service adds: a defined response path, agreed before launch, with a named party accountable for what happens after detection. How that is built varies by insurer and by market.
Some want their existing assistance and claims network used, because they already have one and it works. Others want us to bring a response partner. Some want the alert routed to their own contact center.
We design around that choice rather than against it. The sensor is tied to the insurance relationship rather than being one more subscription for the customer to manage.