Rox Chat

Rox Chat Rox.Chat is an omnichannel platform where you can receive and answer messages from all the channels.

Eco–friendly communication is not a fashionable phrase, but an important concept that helps to build and maintain relati...
20/04/2023

Eco–friendly communication is not a fashionable phrase, but an important concept that helps to build and maintain relationships, be it personal life or professional activity.

With the help of eco-friendly communication, support staff can:

– Reduce the number of conflicts and misunderstandings
– Increase the chances of reaching an agreement
– Define your boundaries without offending the interlocutor
– Clarify difficult points
– Build a trusting relationship

Read more in our latest article:

Add a live chat in your mobile app and get:⭐️dialogue history⭐️visitor information⭐️response templates and quick phrases...
27/03/2023

Add a live chat in your mobile app and get:
⭐️dialogue history
⭐️visitor information
⭐️response templates and quick phrases
⭐️spellchecking
⭐️files exchange
⭐️redirection of the dialogue to another operator or department
⭐️and deleting already sent messages
⭐️chat in Iframe on the mobile version of the website using the SDK

What's new in Rox.Chat:🎖More options for assessing the work of contact center employees - you can create sets of editabl...
27/02/2023

What's new in Rox.Chat:
🎖More options for assessing the work of contact center employees - you can create sets of editable questionnaires for users: select the type, number of questions and arrange them in any order.

🧮 Custom reporting on the basis of ClickHouse. This allows you to upload data to Excel, create custom filters, and select metrics for uploading and analyzing.

What's new in Rox.Chat:❤️‍🔥Updated interface and system logic - updated visual design and deployment technology on the c...
20/02/2023

What's new in Rox.Chat:

❤️‍🔥Updated interface and system logic - updated visual design and deployment technology on the client server.
🚩Create your own tags for dialogs - the ability to create multiple tags for dialogs and departments.
💾Horizontal scaling or clustering - if you have a lot of operators, chats and incoming requests, and the capacity of one server is not enough, you can connect several more.

What's new in Rox Chat😲 A new approach to displaying the history of conversations with customer — for the convenience of...
07/02/2023

What's new in Rox Chat

😲 A new approach to displaying the history of conversations with customer — for the convenience of the agent, the platform can collect all requests from one customer from different channels in ONE window.

👮🏽‍♂️ Updated access control system - managers will be able to change access rules and privacy settings without programming and complex settings.

Address

Limassol

Opening Hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00

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