12/01/2026
Please witness COZOY's apology and commitment.
Regarding recent feedback from COZOY supporters and buyers concerning cracks, loose metal parts, or other issues with the pins of the COZOY D1 female connector, we have reworked and remanufactured all existing products.
Our investigation revealed the following possible causes:
1. The female connector's plastic is prone to brittleness due to winter weather.
2. The oven temperature was not properly controlled after the topcoat was applied.
3. Repeated upgrade tests were conducted on the 2-pin connector after completion.
Solutions:
1. Replaced the female connector with newer plastic parts and upgraded internal metal components.
2. Applyed a topcoat to cover the 2-pin connector, ensuring temperature stability and preventing excessive heat from affecting the connector.
3. Repeatedly tested the 2-pin connector.
Through a series of follow-up and testing procedures, including rework and remanufacturing, COZOY successfully resolved this crisis.
COZOY apologizes for encountering this crisis during its first foray into international markets, but we remain committed to our path forward and our sense of responsibility. We will take responsibility for any problems that arise.
COZOY expresses its apologies for this crisis, especially given our initial foray into international markets. We will not let this affect our progress and remain committed to our responsibilities. We will not shy away from problems. There's a saying in China: "Crisis and opportunity coexist; the existence of danger is the beginning of our opportunity for success." We hope our international friends will observe and enjoy our work. We will strive to improve and move forward. We acknowledge problems, resolve them immediately, and are willing to take responsibility. We also want consumers to know that COZOY is a responsible team and company that handles problems with integrity.
COZOY
2026.01.12
