01/23/2023
Use this guide created by Mike Kwal for the copy - repurpose the most relevant tips of how to deal with the three scenarios
Respond to all your customer reviews. As you begin to respond to customer reviews, keep the following things in mind
1. Personalize each response
2. Appreciate the feedback
3. Apologize where necessary
4. Resolve
Here are some of our examples:
Positive Reviews
Thank you for taking a moment to share your experience at {{business_name}}. We are so pleased to hear you found {{product/service}} to your liking. We look forward to welcoming you back again soon.
Thank you for sharing a review of your recent experience. Our team here at {{business_name}} is committed to providing high-quality customer service, and weâre thrilled to hear that we made a good impression on you. We hope youâll visit us again soon.
Mixed
Thank you for providing us with your valuable feedback. Weâre disappointed to hear that our {{physical space}} wasnât exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.
While weâre thrilled to hear that the cocktails were delicious, weâre disappointed to hear that dinner didnât knock your socks off. Please feel free to reach out to us at {{contact_email}} to share any additional feedback.
Negative
Thank you for taking the time to provide valuable feedback about our {{product/service}}. We apologize that your experience was less than ideal, and we hope youâll give us another chance to prove ourselves. Please contact us at {{contact_info}} to discuss your experience further.
We apologize that our {{product/service}} was not as advertised. We always strive to deliver an experience that meets your expectations. Please reach out to {{contact_name}}, our {{contact_title}}, at {{contact_info}} to discuss this issue with our team.
