09/24/2026
A phone call count cannot tell you which calls came from your ads or which callers booked. In our review, three clinics recorded 445 tracked calls in one month, but none of those calls could be tied to an ad click. The count showed phone activity, not campaign results.
We would connect each ad click to its call record, mark whether staff answered, and record whether the caller needed the service. Then we would compare that record with the conversions Google reports.
Our managed accounts had gaps in that process. Fixing the measurement is our responsibility, and it comes before asking automated bidding to find more callers.