21/10/2026
✍️ What people say about your business online can influence how AI describes and recommends you.
Reviews, Reddit discussions, customer stories, forums, and other third-party sources all contribute to the information available beyond your own website.
For businesses, that makes online reputation increasingly relevant to AI visibility.
When customers consistently highlight the same strengths, service quality, or experiences, those signals can help reinforce how your business is understood. When information is outdated, inconsistent, or difficult to verify, the picture can become less clear.
The practical response is not to manufacture conversations. Focus on creating an experience people genuinely want to talk about, encourage authentic reviews, and make sure your website supports the same facts and positioning.
Your reputation has always mattered to potential customers. As AI becomes part of the research journey, it can matter to the systems helping them make sense of their options too.
Interested? Read the full article from Forbes here: https://www.forbes.com/councils/forbescommunicationscouncil/2026/08/26/the-best-travel-marketing-on-the-internet-is-a-dusty-reddit-thread/