Setup Mate

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Setup Mate

Welcome to Setup Mate! We're your one-stop tech setup service here in Hervey Bay. All you need is an idea, and we'll handle the rest!

Local, Specialised In-Home Tech Services in Hervey Bay
Take the time, stress, and effort out of your tech needs
Tech Help - Installs - PC Building - Upgrades & Maintenance - Custom Tech Setups for Gaming, Media/Entertainment, and Home Office/Home Business Whether you're after a single device, a complete setup, or anything in between, we've got you covered.

08/10/2026

📲🔥DM us the word "Cheatsheet" and we'll send you our FREE Tech Talk Cheatsheet with hundreds of terms and phrases you might hear while talking about tech, all layed out in an easy-to-read format, both with context and in an A-Z layout ✅

Never get confused or thrown off by jargon while researching, shopping, or speaking with salespeople when buying a TV ever again. Everything you need to get by when talking about tech is all right here in this one cheatsheet 💪

Claim yours for free today by DMing us "Cheatsheet", no email or phone number necessary! 📲💬

Smart TV = A device for displaying content, including shows and movies, featuring smart capabilities for accessing streaming and gaming services and internet connection. In other words, a TV that connects to the internet and has streaming platforms along with other apps.

Screen Type = The technology the screen uses to display visuals. This impacts viewing angles, visibility in different lighting, and response times. Examples include LED, QLED, and OLED.

Screen Size = How big or small the TV screen is, measured diagonally in inches. Common examples include: 55 inch, 65 inch, 75 inch, and 80 inch TVs. This is the size of the screen, the TV itself may be slightly larger.

Resolution = The number of pixels displayed on a screen which determines
the clarity and detail of visuals displayed. Measured in width x height, but often referred to as an abbreviated name such as '1080p', '4K' or 'UHD'.

07/10/2026

🎉🔥Another success with Setup Mate! How did it go for Ann? 👇

Ann's review:
"Ayden was a pleasure to deal with extremely helpful and efficient After using his services lwould highly recommend him to any future client"

Thanks for your patronage and the lovely review Ann! 😊

After purchasing a new Ecovacs robotic vacuum cleaner, Heather wasn't sure how to get it setup and working, which is when she gave us a call.

We came around, got the robot vacuum setup using the app, troubleshooted, and mapped out the house, adjusting settings and specifics to ensure it worked correctly.

Unfortunately, the robot vac experienced issues early on (within the first 14 days), ultimately due to a glitch in the app making it impossible to turn the mopping requests off. That's when we went back out and fixed it up for free, honouring our 14 day guarantee.

A brand new Ecovacs robotic vacuum installed and setup quickly and easily with Setup Mate, and backed up with reliable, honest service when things went wrong.

If you have a robot vacuum or home tech you want installed, we can help! Send us a message or call today on 0477 776 621

05/10/2026

📲🔥DM us the word "Cheatsheet" and we'll send you our FREE Tech Talk Cheatsheet with hundreds of terms and phrases you might hear while talking about tech, all layed out in an easy-to-read format, both with context and in an A-Z layout ✅

Never get confused or thrown off by jargon while researching, shopping, or speaking with salespeople when buying a TV ever again. Everything you need to get by when talking about tech is all right here in this one cheatsheet 💪

Claim yours for free today by DMing us "Cheatsheet", no email or phone number necessary! 📲💬

The Internet = The global network that connects everyone and everything together, from computers and phones, to printers and TVs

NBN = The National Broadband Network - Australia's leading internet infrastructure company. They provide the physical connection to allow you to connect to the internet

Fibre Optic Cable (Fibre) = A high-speed networking cable that uses light to transfer data, predominantly used in the infrastructure for NBN installs. It's the 'F' in FTTP (Fibre to the Premises) and related acronyms.

05/10/2026

🎉🔥Another success with Setup Mate! What did Heather have to say? 👇

Heather's review:
"Ayden was absolutely amazing helping my elderly father get back into his tv and Netflix account etc. he also took the time to show dad how to navigate his way around his tv. Also while he was there took dad’s phone off silent and showed him how to use it also.
Need a great job done call Ayden I definitely won’t be loosing his no."

Thanks for your patronage and the glowing review Heather! 😊

After trying to get her father's TV streaming platforms and accounts working by contacting friends and neighbours and trying to figure it out, Heather found us.

We came around, figured out the problems, and had it back up and running in time for the footy, communicating with Heather throughout, but this time with every platform he needed and wanted setup, signed in, and ready to go. We also discovered while having a conversation that Heather's father wasn't sure how to do certain things on his phone, so we helped him with the basics and got him sorted on there too - also before the footy!

A week of struggles all solved in an hour by Setup Mate.

If you're having problems with your TV or phone and just want it working again, we can help! Send us a message or call today on 0477 776 621

03/09/2026

02/09/2026

For those affected by last night's internet outage:

The connection went down last night for numerous people in Hervey Bay and surrounding areas. It's since been restored and is working like normal again.

However, some people may still be experiencing issues with their connection, so here's a few quick steps to try to get your network back up and running:

If you're on Fibre to the Premises (FTTP):
Step 1: Unplug the power cable from the router
Step 2: Turn the NBN box off at the wall and unplug it from the wall
Step 3: Wait 60 seconds and then plug it back into the wall and switch the power back on
Step 4: Plug the power cable back into your router

If you're not on FTTP:
Step 1: Unplug the power cable from your modem/router
Step 2: Wait 60 seconds and then plug it back in

Extra tip:
Make sure all cables are correctly in their ports by giving them a gentle push back in (you can unplug and replug them if you choose).

Your network should take around 5 minutes total to come back online fully, but it can sometimes take up to 10 minutes.

If that doesn't work, try the same steps again, but leave the router and NBN box (or just modem/router if you're not on FTTP) off and completely unpowered for at least 5 minutes and then plug them back in again (if you're on FTTP make sure you power the NBN box on first, then the router).

Again, give that 5 to 10 minutes after powering back on for your network to come fully online again.

If none of that works, contact your internet provider (i.e. Telstra, Aussie Broadband, Superloop, Mate, etc.) and explain to them what's happened, what you've tried, and that you still don't have an internet connection and they can walk you through further steps or try things on their end.

If you have any questions, don't hesitate to reach out, and if this has affected other devices of yours, let us know and we can help you out 🙂👍

02/09/2026

🎉🔥Another success with Setup Mate! What did Wayne have to say? 👇

Wayne's review:
"After three days of trial and error, Ayden arrived promptly and fixed the issue within the hour. Couldn’t be happier, great professional service. Wayne."

Thanks for your patronage and the kind words Wayne! 😊

After trying to get his printer functioning the right way for 3 days and contacting multiple other businesses who wouldn't touch it, Wayne stumbled upon us.

We came around, figured out the problem, and had it back up and running for him within the hour, going deep into the printer settings on both the web interface and the printer itself.

Months of getting by in spite of the issue, 3 days of struggle, all solved in an hour.

If you're having problems with your printer (or any other tech!) and just want it working again, we can help! Send us a message or call today on 0477 776 621

01/09/2026

Ecovacs robot vacuum installation and set up in River Heads with a 2-day turnaround 🤖

Recently we installed and set up, including the phone software config and account recovery, an Ecovacs Deebot robot vacuum for a client based in River Heads.

You may not know yet because it's still new, but Setup Mate now offers a 14-day guarantee, which for device installations means if anything goes wrong in the first 14 days, we'll come back and fix it for free - which is exactly what we did for this client after discovering a bug with the software that caused its settings to revert 👍

After trying to help over the phone, we organised a time to head back out and fixed it by adjusting settings, manually inputting no-go-zones and other map features, and setting a custom clean mode that can't revert back 💪

If you have any home or personal tech you need installed and set up, flick us a DM! 📲💬

We service the entire Hervey Bay region, including Urangan, Torquay, Wondunna, Scarness, Kawungan, Pialba, Urraween, Point Vernon, and Eli Waters, as well as the further reaching parts like Booral, River Heads, Dundowran Beach, Craignish, Toogoom, and Burrum Heads. We also service Howard, Torbanlea, and Maryborough, along with everything geographically in between 🗺️📍

21/08/2026

If you’ve been thinking about getting a custom PC built, here’s 3 reasons to go with Setup Mate:

1. We don’t just build your PC. We design it, customised to your needs and what you’ll do with it, then we source the parts, running our compatibility checks as we go, then we purchase and handle the shipping on your behalf, build the PC, deliver it to you, install it in your space, and test it with you ‍🥳

2. You don’t need to know anything technical about it, just tell us what you’ll use it for and we’ll figure out the rest (we’ll ask some questions to make sure we get it right!) ✅

3. We’re local and specialised, so everything gets done right here in the bay, by specialists who come to you, with quick turnarounds. We take a genuine interest in your build and treat it with care, making sure you get what’s right for you and that it just works 📍👍

Bonus 1: If there’s any issues that fall under warranty, we can handle the claims for you 🔥

Bonus 2: We build our PCs to last as long as possible, using only brand new parts sourced from trusted suppliers 🎉

Bonus 3: We include a FREE, fully licensed copy of Windows 11 Home with every PC we build, fully installed and configured so you can hit the ground running and don’t have to worry about hidden costs 🔥🔥🔥

Guarantee: With our 14 day guarantee, if something goes wrong in the first 14 days, let us know and we’ll come back out to fix it, free of charge 👨‍💻

So basically, you tell us what you want the PC for, we’ll work our magic and make it happen, and when we bring it to you everything will just work, plus it’s built to last. Then, if anything goes wrong, we’ve got you covered.

That’s the Setup Mate Difference - we don’t just build PCs, we handle the entire process for you.

Keen for a new PC?

Send us a DM to get started or give us a call/text on 0477 776 621 📲

21/08/2026

Happy days for Justin! What did he have to say? 👇

From Justin:
"I cannot thank Ayden enough for his fast reply to my inquiry, for turning up at my home at the time arranged and for working with me to achieve the outcome I needed.
Calmly and patiently not only did he teach me how to use the ipad device to do what I wanted but had listened to what I needed and then worked out a pathway forwards using a couple of different apps/ programs to get the results. To top things off he contacted me a couple of days later following up to make sure everything was working ok.
Great service from a nice polite and engaging young guy.
Thanks Ayden."

Thanks for the awesome words Justin!

Justin told us what he wanted and we helped develop a workflow for his business using his iPad, his computer, and some software.

If you or someone you know needs a hand with your tech, or if you're after new tech, DM us! All you need to do is tell us what's happening or what you're after and we'll handle the rest 🙂

Address

4655

Website

https://setupmate.com.au/

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