Systemology

09/08/2026

Social Post 1: https://sites.ziftsolutions.com/atlassian.ziftsolutions.com/8a9993ee9fab9958019fabff05a9031c

09/08/2026

Practical sessions. Real examples.

Atlassian has shipped a lot into Jira Service Management this year.
Workforce Management is now generally available. The self-service and knowledge experience has changed. Rovo Agents look nothing like they did at launch.
Most teams have not reconfigured for any of it.
At the September Systemology showcase in Sydney, you'll see each of these live, with the setup decisions and trade-offs explained by consultants who do this work every day.

Register: https://www.systemology.com.au/event-registration-jsm-showcase-sept-2026?utm_medium=social&utm_source=linkedin&utm_campaign=jsm_showcase_sept_2026&utm_term=free_registration
Wednesday 2 September, 8:30am to 12:00pm
Atlassian Offices, Sydney
Breakfast and refreshments included
Attend in person for your chance to win a $100 gift voucher

09/08/2026

Healthcare asset management is now a governance priority.
In the Executive Briefing: Rethinking Medical Asset Management in Healthcare, we outline how leading providers are moving to a unified model using Jira Service Management Assets.
The result is stronger compliance, improved asset availability and more controlled operations.
See page 9 for the outcomes being achieved, and page 12 for how FastStart provides a practical way to get started.
Access the briefing: https://bit.ly/4dTN1g5

08/08/2026

Every time we run a Jira Service Management Showcase, the room fills.
At our recent February session, the focus wasn’t features. It was how organisations are simplifying service delivery, reducing tool sprawl, connecting teams, and making work visible end to end. Strong contributions from Mark Edwards and our team kept the discussion grounded in what’s happening now, not theory.
We’re already planning the next sessions. The room fills quickly.
Register your interest here https://bit.ly/4lSWQge
For resources from our February 2026 Showcase see here https://bit.ly/4bIbZfz

08/08/2026

The value of events isn’t just the content.
It’s the clarity you leave with.
At our Jira Service Management Showcases, that comes from combining Atlassian executive insight with the practical, real-world delivery experience we bring at Systemology. You hear what’s actually working, ask direct questions, and understand where things are heading before you make decisions.
We’re already planning the next sessions. The room fills quickly.
Register your interest here https://bit.ly/4lSWQge
For resources from our February 2026 Showcase see here https://bit.ly/4bIbZfz

08/08/2026

We first showed Rovo Agents inside JSM automation at our November 2025 event.
Since then Atlassian has added agent versioning with draft, test and publish stages, agentic teamwork that lets agents pick up and hand off work alongside your team, and synced comments between Slack threads and JSM tickets.
Jackson Barnier will revisit those original use cases with the updates applied, show what has changed in practice, and cover where existing agent configurations need rebuilding rather than leaving as is.

Register: https://www.systemology.com.au/event-registration-jsm-showcase-sept-2026?utm_medium=social&utm_source=linkedin&utm_campaign=jsm_showcase_sept_2026&utm_term=free_registration
Wednesday 2 September, 8:30am to 12:00pm
Atlassian Offices, Sydney
Breakfast and refreshments included
Attend in person for your chance to win a $100 gift voucher

08/08/2026

Social Post 4: https://sites.ziftsolutions.com/atlassian.ziftsolutions.com/8a9993ee9fab9958019fabff05a9031c

08/08/2026

Agents can now see and share internal knowledge articles from the same panel as public ones.
Rovo can translate portal content into other languages, without maintaining separate article sets.
The help centre header and knowledge base scrolling have been refreshed.
Josh Mustac will demonstrate each of these live, including how to set up internal articles without exposing them to end users, and what multilingual support means for organisations serving culturally and linguistically diverse communities.

Register: https://www.systemology.com.au/event-registration-jsm-showcase-sept-2026?utm_medium=social&utm_source=linkedin&utm_campaign=jsm_showcase_sept_2026&utm_term=free_registration
Wednesday 2 September, 8:30am to 12:00pm
Atlassian Offices, Sydney
Breakfast and refreshments included
Attend in person for your chance to win a $100 gift voucher

07/08/2026

For one of Australia’s largest legal services firms, the tipping point came when ServiceNow’s costs and complexity started outweighing its benefits.
By migrating to Jira Service Management, the firm gained control, agility, and measurable cost savings - without disruption.
This case study shows how Systemology delivered the transition within three months using our FastStart ITSM framework.
👉 Read the full story and download here: https://bit.ly/4cpXVrw

07/08/2026

Assigning work to whoever is free is not the same as assigning it to whoever can do it.
Workforce Management is now generally available in JSM, bringing schedule management, real-time availability tracking and skills-based routing natively into the platform. No third-party tool required.
Cael Metcalfe and Mark Edwards from Atlassian will show how to build a skills catalogue without over-engineering it, which routing algorithm suits which service types, and how to read the new capacity and coverage dashboards to see where your team is stretched.

Register: https://www.systemology.com.au/event-registration-jsm-showcase-sept-2026?utm_medium=social&utm_source=linkedin&utm_campaign=jsm_showcase_sept_2026&utm_term=free_registration
Wednesday 2 September, 8:30am to 12:00pm
Atlassian Offices, Sydney
Breakfast and refreshments included
Attend in person for your chance to win a $100 gift voucher

Event RegistrationJSM Showcase - September 2026 EXPERT KNOWLEDGE SERIESJira Service Management ShowcaseLive in-person EventWednesday September 2, 2026 at 8:30am – 12 Noon (EDST)ATLASSIAN OFFICES, SYDNEY Don't miss our next JSM Showcase! Learn & network! 00 Days 00 Hours 00 Minutes 00 Seconds Join ...