29/06/2023
We hope you're doing well and staying healthy. We inform you about an upcoming change in our fee structure at PC Dr Visit, effective July 1st, 2023. As a trusted provider of computer services, we are committed to delivering quality support and solutions to meet your needs.
Over the past months, we have experienced a significant rise in operating costs, including increased equipment, tools, utilities, and staff expenses. We would like to adjust our fees accordingly to continue providing the level of service you expect and deserve. We have carefully evaluated our pricing structure to ensure it reflects the value and effort we put into our services.
Initial Check-up and Quote Fee:
The current fee of $150.00 for our "Initial Check-up and Quote" service will be increased to $180.00. This service includes collecting, diagnosing, and returning your device, along with a comprehensive quote for any needed repairs or services.
On-site and Remote Desktop Assistance:
Our on-site assistance and remote desktop services, priced at $100.00 per hour, will now be adjusted to $120.00 per hour. We understand the importance of providing prompt and reliable support, whether it's through on-site visits or remote assistance, and these adjustments will help us sustain our high level of service.
I want to let you know that while these changes apply to our main charges, specialized services will still be subject to individual quotations and circumstances. We want you to know that we strive to provide tailored solutions for your unique needs and will continue to offer transparent pricing for specialized services based on a thorough assessment of your requirements.
We value our relationship with you as a customer and want to assure you that we're committed to your satisfaction. Despite these adjustments, we will continue to provide complimentary 15-minute call support for our existing customers. Also, we encourage you to explore all available avenues of personal assistance before using our services, as we believe in empowering you with knowledge and troubleshooting capabilities.
We appreciate your understanding and support during this time of transition. We remain dedicated to delivering exceptional service and technical expertise to address your computer-related needs. If you have any questions or concerns regarding the fee increase or any other matter, please do not hesitate to contact our team.
Thank you for your continued trust and partnership. We are excited to serve you and exceed your expectations in the future.
Yours sincerely,