Astalty I NDIS Software

10/06/2026

“We just weren’t getting the support we wanted from ShiftCare”

After years of chasing ShiftCare for basic support ("I was literally begging them — I will employ someone from you guys to come down and show the team because we are struggling"), Jennifer made the call to find something better.

Three months into Astalty, here's what she had to say:

"Every single time we've reached out, via email or chat, we've been responded to. Which is totally different to the experience I had with ShiftCare."

"I've found you guys to be really willing to hold our hands through the process."

"I don't see Astalty as a rostering platform. I see it as a CRM. You're able to do an end-to-end process, which I don't think we've ever had before."

To learn more about Euroa Care, head to

Euroa Care | Customer Story Jennifer has been through the full journey: Deputy, then ShiftCare, now Astalty. In this candid conversation with Jono, she doesn't hold back. After years of chasing ShiftCare for basic support ("I was literally begging them — I will employ someone from you guys to come...

10/06/2026

The SCHADS Award changes are now live.

From the first full pay period on or after 1 June 2026, sleepovers are calculated under the new JATS ruling. Work immediately before and after a sleepover is treated as a single continuous shift for overtime purposes, and the 15% night shift loading no longer applies simply because a shift adjoins a sleepover.

Astalty is already handling this change within the platform. If you've got questions about how your shifts are being calculated, reach out to [email protected].

09/06/2026

The team is still riding the high from the Purpose First Co Support Coordination pop-up event.

So good seeing so many of our customers in the room, and even better seeing them invest in their professional development.

Thank you to Renee from Purpose First Co for organising the day, and everyone who attended.

06/06/2026

30 years in the health and disability sector, across more CRMs than most people can count.

What stood out to her most? The integrated guide. Her team can navigate the system and resolve most questions on their own, without needing to stop and ask for help.

"You have changed the way we do things and made our life so easy."

Thank you so much for the feedback, Narelle!

05/06/2026

Are funding periods slowing down your team?

We were hearing a lot of feedback from our user base that some (not all) Plan Managers were requesting that invoices be split based on the funding period the support falls into.

Whenever we start seeing a pattern, the team understands it's not a one-off but is happening across the sector, and we move to build a solution as quickly as we can.

03/06/2026

We've just released Tasks in Astalty.

You can now create optional or mandatory tasks that sit directly inside a shift. It's a simple way to make sure Support Workers know exactly what needs to happen, and you can track progress in real time.

Set a task as mandatory and staff can't clock out until it's marked complete. A good way to make sure Participants receive the support you've promised them.

31/05/2026

The Astalty team was out at Blacktown this past week and Tomer had a great time catching up with some familiar faces from the Astalty Community.

Even better when one of them walks away with the lucky draw prize!

Thanks to everyone who came and said hello.

Always good to connect with the people who make this community what it is.

31/05/2026

Support Coordination can be an isolating role.

You're often working independently. Managing complex plans, advocating hard for Participants, carrying a lot on your own shoulders.

So it was genuinely great to get in a room with a bunch of coordinators this week at Purpose Connect on the Gold Coast.
A big thank you to Renee Baines and the team at Purpose First Co. for putting it together. These things don't happen by themselves, the work that goes into organising a day like that is no small task!

Getting together doesn't change what's up in the air at the moment. There's plenty of uncertainty around where Support Coordination is heading. But it's a good reminder that you're not navigating it alone.

The team is really looking forward to more of these events with our community.

29/05/2026

If a week of supports crosses two funding periods, most platforms send one invoice, and often plan managers will reject it.

That means your team chases it up, resubmits it, and loses days waiting on payment. Every single time it happens.

Astalty automatically splits the invoice at the funding period boundary. Period A gets its own invoice. Period B gets its own invoice. Both go out clean.

No manual workaround. No rejected claims. No additional frustration.

29/05/2026

3 hours back every week.

That's what Carly from Conservation Heart Support Coordination said Astalty has given her since switching.
No more Friday afternoons reconciling. No more weekends spent on billing. It all just happens inside the platform now.

And the goals tab means she can sit down with her Participants and have a real conversation, not just about what's on their NDIS plan, but about everything else they want to work toward too.

That's the kind of work coordinators actually came here to do.