01/09/2026
When phones, internet or cloud systems stop working properly, small businesses feel it quickly.
Missed calls. Interrupted work. Customers waiting. Staff stuck chasing answers.
In the first half of FY2025–26, small businesses made 2,867 telco complaints. The top issues included delayed provider action, service and equipment fees, and business loss.
SPN Co is built around responsive, accountable support, with an average answer time under 20 seconds. ⚡
Because business telco should come with people who answer, understand the issue and help you move forward.
Source: Telecommunications Industry Ombudsman Q1–Q2 FY2025–26 Complaints Data