15/05/2026
While you can choose to handle complaints through paper forms, the most effective way to accept and manage them is through digital means.
Managing physical records makes it significantly harder to comply with privacy regulations. Paper documents get misplaced, mixed up, and it is difficult to track who has access to them at any given time.
A dedicated complaints form on your website changes that entirely. Accessible 24 hours a day, seven days a week, translatable into multiple languages, available in Easy Read format, and allowing participants to submit anonymously β all while their data travels to you secured by the built-in encryption of the HTTPS protocol. This makes it substantially easier to comply with your obligations under Outcome 2.5 of the NDIS Practice Standards and with the privacy requirements that apply to every registered provider.
π ajaxwebstudio.com/ndis-providers
π Campbelltown NSW Β· Southwest Sydney