12/06/2024
The amount of data that real estate managers require from their tenants is bordering on the obscene. In very recent memory, a russian was selling 18,000 lines of Australian Data, including:
- Names
- Addresses
- Driver’s licences
- Landline and mobile numbers
- Emails
- Employer and occupation details
- Bank account numbers and BSBs
- Length at (current?) residence
- Employer address
- Work phone numbers
- Employment verification number
- Monthly income
- Length of employment
- Months with bank
- Email details
If you are going to hold this level of information, it is YOUR responsibility to keep it safe. You cannot simply throw your hands up and say "well, our IT support handles that stuff". Ask them the question 'how are we protecting our clients data' TODAY, don't wait until you have the government breathing down your neck. If they get evasive, or make some grandiose claims without anything to back it up, it might be time to think about getting a new provider.
If you work in real estate, but you're getting pushback from leadership, remind them that under the Privacy Act (1988) APP 11, directors are personally liable if they fail to properly protect sensitive data. That means the DIRECTOR is the one paying the fine and getting questioned by the OAIC, not their organisation.
I'm available for free 30 minute consults, drop me a line if you want some guidance on having that conversation: https://calendly.com/lukemarsden/30min
https://www.abc.net.au/news/2024-06-11/tica-virtual-manager-rental-database-privacy-breach/103902856
The Australian Information Commissioner found TICA's controversial "virtual manager" service, which allows real estate agents to track tenants indefinitely, was subject to the same restrictions as the company's formal tenancy blacklist.