Vocalcom provides World-Class Social Contact Center Solution, Web & Mobile Customer Service, Proactive Social CRM and Mobile Connected Kiosks to engage Customers Anywhere Enhancing Customer Experience with the most trusted and comprehensive cloud technologies. Present in 43 countries with more than 500.000 users, Vocalcom received already the European Label of innovation Eureka and has been awarded Product of the Year in the USA. Joined to its capital by the private equity Apax Partners, Vocalcom has set a goal to drive the Customer Relation innovation and deliver a global solution to connect the enterprise to Mobile, Hyper-Connected and Networked Customers
It includes Hermes Cloud the Social Contact Center Solution, The Wave, the Proactive Web Customer Service solution, The Drive, the Mobile Connected Kiosk and The Link, the social crm solution to monitoring social networks and to be recommended to your customer’s friends., Vocalcom provides the most comprehensive Solution to Engage your Customers Anywhere on their favorite Media for a New Conversation experience.
