Ibex. MENA

Leading CX outsourcing and technology services company with 34+ locations and 30,000+ professionals. We have a 20+ years old legacy in 7 countries.

Reimagining the Middle Eastern landscape, ibex MENA is here to disrupt the CX and tech verticals. And we will set the standards above anyone's expectations. We are the big shots of business process outsourcing, tech products and services, along with exceptional digital marketing. ibex MENA operates on a global CX delivery center model consisting of 34 operations facilities worldwide. We develop st

ate-of-the-art next-gen technology to drive superior customer experiences for the world’s leading businesses in various industries, namely, retail, e-commerce, healthcare, fintech, utilities, and logistics. Leveraging the best-in-class CX product ecosystem, "enteract" handles millions of customer interactions in an omnichannel environment, leading to customer satisfaction second to none. To learn more, visit our website at ibexmena.co and connect with us on Facebook and LinkedIn.

28/01/2025

Simpler is better, and nothing simplifies customer engagement like the Enteract.Ecosystem. 🚀

Our omni-channel CRM, Engage, is only the first step into our world of seamless collaboration. Our complete solution gives you an AI-powered chatbot, automated ticketing, helpdesk management, and much more!

Visit ibexmena.co and book a free consultation.✨

23/01/2025

We're excited to welcome Karen Batungbacal, FICD to the ibex Board of Directors!

A leader in the Philippines BPO industry with deep expertise in CX for healthcare and financial services, Karen’s experience will be invaluable as we continue to innovate and scale.

Welcome aboard, Karen! 👏

24/10/2024

It's a pleasure to announce that we've been ranked #2 by Forbes for America's best employers for Tech workers.

It feels great to be recognized, but our commitment to an outstanding employee experience stems from our core ideologies of excellence, inclusiveness, and constant innovation.

You can read all about it here:
https://lnkd.in/dD3-64du

09/10/2024

We deeply value the trust you place in us.
To ensure transparency and provide complete information, click the link below to read more about the details of ibex's Privacy Policy.

https://www.ibex.co/privacy-policy

20/12/2023

Heard of "service with a smile"? 👨‍💻 Bad news got you sweating?🤔
Discover top insider tips, curated through 25+ years of industry-disrupting customer service, so you can handle tough conversations and your customers stay happy.😍

11/12/2023

Happy employees, happy customers! AI bridges the gap between EX & CX, leading to top-notch customer service & business growth!

In this overview, learn how AI is driving changes in the contact center that can bridge the gap between the employee experience and customer experience -- creating a better experience for all.

01/12/2023

🎉 ibex is thrilled to be named one of the Greatest Workplaces for Remote Work by Newsweek! 🏡

🏆 This is our third Newsweek America’s Greatest Workplaces award this year, and we're committed to providing the best employee experience for all our people. 🤝

Rankings Reflect ibex’s Inclusive Culture and Commitment to Respect, Values and Diversity WASHINGTON, Nov. 14, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the company was

18/10/2023

🎖️ Two Birds, One Stone! Celebrating ibex's TITAN Platinum Award Win for Most Innovative Company of 2023 and Our Outstanding CMO Julie Casteel's Female Executive of the Year Title in Marketing. 🌠

Julie Casteel Named Female Executive of the Year – Marketing WASHINGTON, Oct. 17, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it has won the prestigious Platinum 202...

09/10/2023

Are your service levels dropping like flies? 🪰

A low FCR 📉 and a poor CSAT score 😕 can mean your business goes extinct in today's competitive jungle. But don't worry, ibex is here to help!

Click the link below to learn more. 📈

03/08/2023

Discover the Heart of ibex.: Where Corporate Excellence Meets Human Connection 💙✨

25/07/2023

BPO companies are disrupting the UAE market and bringing the future to the hub of the world. The local businesses are relying on the expertise of these companies to make a name for themselves. How exactly can BPO companies help these local businesses? Click here to find out more about it.

Address

Ground Floor, Building 7, Dubai Outsource City, Dubai, UAE
Dubai
500500

Website

https://virtualworld.live/, https://www.ibexpakistan.co/, https://ibexksa.co/, https://www.ibexmena.co/

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